Digital Operations Director

Publicis Groupe is a world leader in marketing communication and digital business transformation driven through the alchemy of data creativity media and technology. Our connected platform of companies and capabilities is more than an operational framework its a cultural model weve built to unite our people in a collaborative way of thinking and working.

Publicis Groupe offers its clients seamless access to the expertise of its 80000 talents across 100 countries Australia our powerhouse of marketing capabilities stretches across creative agencies Saatchi & Saatchi Leo Burnett Publicis Worldwide and media agencies Starcom Zenith Performics Spark Foundry Digitas Epsilon Arc Prodigious PMX and PR Herd MSL. We also have Publicis Sapient driving digital business transformation for our clients.

PMX (Publicis Media Exchange) is the central investment practice for Publicis Media. Were responsible for the smart application of investment by leveraging scale marketplace innovation deeper partnerships and intelligence.

We are a dedicated passionate and expanding team focused on delivering growth by educating and driving the adoption of Publicis Groupe solutions including:

• Precision: Delivering holistic programmatic value to clients and acting as the guardian of programmatic solutions. These are dedicated to the advancement and increased adoption of technology and data to drive client effectiveness and media efficiency.
• APEX: An innovative and disruptive investment solution designed to create unique opportunities that deliver tangible business benefits.
• Partnerships: Developed both regionally and locally with selected key vendors to provide unique innovative and ultimately functional benefits for our clients. We structure our partnerships to promote true collaboration and best-in-class work across our agencies.

Turn digital innovation into scalable operational reality

Are you an experienced digital media leader who loves solving complex problems improving how things work and helping teams navigate the evolving world of media and technology

This is an opportunity to play a pivotal role in shaping how PMX products are delivered adopted and improved across ANZ. Sitting at the intersection of media technology product data and governance you will build the operating models standards and solutions that make digital activation more consistent effective and scalable.

This is not a traditional campaign delivery role. You will work across agencies clients platforms and specialist teams tackling high-impact challenges that require strategic thinking technical fluency and strong stakeholder leadership. From improving campaign quality and resolving complex platform issues to strengthening governance and enabling new capabilities your work will have influence well beyond a single client or campaign.

What youll do

Reporting to the Head of Digital Operations PMX you will:

• Define and embed scalable operational standards across campaign setup quality assurance data application and delivery.
• Partner with PMX product leads agency teams technology partners and clients to identify friction improve workflows and reduce operational risk.
• Strengthen brand safety suitability verification supply path optimisation and compliance practices.
• Monitor campaign health delivery risks and performance indicators turning insights into practical improvements.
• Support the consistent adoption of Publicis data assets and Publicis ID across PMX products.
• Develop clear operating models governance frameworks and documentation that help teams confidently adopt new products and capabilities.
• Act as a senior escalation point for complex digital operational challenges.
• Translate technical or operational issues into clear actionable recommendations for both technical and non-technical audiences.
• Represent PMX confidently across the business and in the wider market.

What youll bring

We are looking for someone who combines digital and technical credibility with the confidence to influence stakeholders and lead through ambiguity.

You may come from a media agency adtech business consultancy media owner product transformation or digital operations environment. What matters most is your ability to create structure improve quality and turn complex challenges into solutions that work at scale.

You will ideally bring:

• Strong knowledge of the digital advertising ecosystem including DSPs SSPs ad serving verification data platforms identity solutions and real-time bidding environments.
• Experience in programmatic trading digital activation ad operations campaign operations or a closely related discipline.
• A track record of improving workflows quality assurance processes or operational standards.
• An understanding of risk governance brand safety and responsible data application.
• The ability to analyse campaign or operational data and translate it into well-reasoned recommendations.
• Strong communication and presentation skills with the ability to make complex topics clear and practical.
• Confidence working across senior technical commercial agency and client stakeholders.
• A collaborative solutions-focused approach and the ability to influence without relying on formal authority.
• Excellent attention to detail sound judgement and pride in producing high-quality work.
• A proactive mindset and genuine interest in tackling larger longer-term strategic challenges.

Why join PMX

This role gives you the space to think beyond immediate campaign delivery and work on initiatives with meaningful organisation-wide impact. You will be trusted to identify problems design frameworks and influence how digital products platforms and standards evolve across ANZ.

Youll have the opportunity to:

• Build new solutions rather than simply manage established processes.
• Work alongside specialists across digital media product data and technology.
• Solve varied and complex operational challenges.
• Help shape how emerging capabilities across identity automation verification and data-driven media are put into practice.
• Improve the experience of agency teams and clients through smoother rollouts clearer governance and faster issue resolution.
• Develop broad leadership capability across digital operations product enablement and transformation.

Make your mark

If you enjoy working where media technology and operational strategy meet this is an opportunity to build systems that create impact across an entire organisation. You will help make digital activation safer more consistent and easier to scale while enabling teams and clients to get greater value from PMX products and capabilities.

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Publicis Groupe benefits: Be a part of the Publicis Groupe family recent winner of the Employer of Choice Awards and one of the worlds most progressive and dynamic modern communications businesses. You can learn more about us at .

Enjoy all the perks that come with our network offering:

• A comprehensive Wholeself program supporting physical mindful and financial wellbeing.
• A creative lively and rewarding office environment where people love working with each other supported by our Publicis Liberté flexibility approach working your way with us.
• Access to our Global AI Platform Marcel connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
• Extensive Learning & Development opportunities including more than 15000 learning programs via our online learning platform Marcel Classes.
• A culture of open feedback and support to reach your goals through our Career Conversations program.
• A committed Diversity Equality and Inclusion strategy driven through our Viva Women Égalité enABLE EmbRACE and Écologique committees.
• Leave benefits including Birthday Leave Flexible Public Holidays and an additional 5 days of leave after 2 years of service.
• Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
• Parental leave policy with up to 18 weeks based on tenure paid primary carer leave secondary carer swap and Cub Care leave.
• Access to counsellors psychologists and professionals through Sonder an all-in-one digital wellbeing technology platform designed to support psychological medical & safety needs.
• A workplace that stands together to provide a more open supportive and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: partners of Diversity Council Australia Pride in Diversity Family Friendly Workplaces Supply Nation and the Australian Disability Network.

If you dont tick every box in this ad please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion collaboration adaptability fearlessness and integrity rather than ticking boxes so if this role resonates with you please apply.

Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe we are committed to the inclusion and recognition of all people regardless of race age culture ability ethnicity gender identity or expression sexual orientation marital status and religious affiliation. We believe that to deliver the best solutions to our clients our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills knowledge and experience that difference brings to our culture and solutions.

Uniqueness is powerful; without it we wouldnt be where we are today. So be you we like it that way.

We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments please contact us via ; your personal information will be kept confidential.