Digital ICT Service Desk Analyst

Your opportunityAs an ICT Service Desk Analyst youll be the first point of contact for technology support across ECH. Youll provide responsive technical support resolve ICT issues and help our people stay connected productive and supported every day. Working within our Digital Workplace Services team youll contribute to a modern technology environment and a great employee make an impact byProviding first and second-level ICT support and resolving incidents through the service deskTroubleshooting hardware software connectivity and Microsoft 365 issuesSupporting user onboarding account provisioning and device setupMaintaining ICT assets documentation and knowledge base resourcesDriving service improvements and supporting the ICT hardware lifecycleWhat youll bringTo succeed in this role youll need the following qualifications:Certificate IV in Information Technology relevant industry certifications or equivalent experienceITIL V4 Foundation CertificationExperience supporting Microsoft 365 environments including Exchange Teams SharePoint Entra ID and IntuneUnderstanding of cyber security principles risks and controlsCurrent Australian Drivers LicenceNational Police CheckWe would also love you to bring the following skills:A genuine passion for delivering outstanding customer serviceStrong troubleshooting and problem-solving skillsExcellent communication skills and the ability to explain technical concepts clearlyA proactive and organised approach to managing multiple prioritiesA collaborative mindset and willingness to support colleagues across the organisationPrevious experience within aged care healthcare or a similar service environmentWhy join ECHWe want you to be MORE with us. Were passionate about supporting our people through wellbeing programs opportunities for career growth and competitive enjoy all of this in a supportive work environment where you can create meaningful connections with colleagues who have your back. What does this mean for youAs part of a not-for-profit organisation you can enjoy salary packaging benefits of up to $18549 per year to reduce your taxable incomeWe support your health and fitness with free access to ECH gyms and discounted wellness servicesFree Employee Assistance Program (EAP) and access to the Moving Mindz app-based wellness programOpportunities to connect with your ECH community through annual employee team dinners Christmas celebrations and town hall gatheringsGrow your career through mentoring programs supported scholarships and annual performance & development planning (PDP)For more information on our benefits and what its like to work at ECH visit our careers page. to be part of something specialJoin us and help older South Australians get MORE out of will review applications as they come in and move quickly to secure the right candidate. Applications close Sunday 26th July 2026For more information please contact We encourage individuals from diverse backgrounds to apply including those living with a disability from culturally or linguistically diverse backgrounds part of the LGBTI community and Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process please let us know.