Digital ICT Operations Manager

Your opportunityAs ICT Operations Manager youll lead ECHs ICT Operations function delivering secure reliable and responsive technology services across the organisation. Youll oversee Service Desk performance cyber resilience infrastructure operations and governance while providing strong leadership to a high-performing ICT team. Working closely with stakeholders and vendors youll drive continuous improvement and ensure technology services effectively support our people clients and broader organisational goalsYoull make an impact byLeading ICT Operations to deliver secure reliable and responsive technology services that enable exceptional experiences for employees and cyber resilience and operational governance through effective security controls risk management change processes and compliance Service Desk excellence by improving service quality customer experience knowledge management and operational technical leadership and continuous improvement by resolving complex operational challenges managing major incidents and using data-driven insights to enhance service and developing a high-performing ICT team while building strong partnerships across the organisation to deliver technology outcomes aligned with business priorities and client youll bringTo succeed in this role youll need the following qualifications & experience:Relevant industry certifications such as ITIL Microsoft Azure cyber security networking project management or change management experience leading ICT Operations infrastructure support or Service Desk functions within a complex technical expertise across Microsoft 365 environments systems administration endpoint management networking identity and access experience managing ICT incidents problems and service requests using structured service management understanding of cyber security operations including patching endpoint protection monitoring access controls and incident leading coaching and developing technical teams while driving service improvements and operational drivers Police would also love you to bring the following skills:Tertiary qualifications in Information Technology Computer Science Cyber Security or a related working within aged care healthcare community services or another regulated improving Service Desk maturity knowledge management practices and ticket stakeholder engagement communication and vendor management skills.A proactive mindset with the ability to balance operational delivery strategic thinking and continuous join ECHWe want you to be MORE with us. Were passionate about supporting our people through wellbeing programs opportunities for career growth and competitive benefits. Youll enjoy all of this in a supportive work environment where you can create meaningful connections with colleagues who have your back. What does this mean for youAs part of a not-for-profit organisation you can enjoy salary packaging benefits of up to $18549 per year to reduce your taxable incomeWe support your health and fitness with free access to ECH gyms and discounted wellness servicesFree Employee Assistance Program (EAP) and access to the Moving Mindz app-based wellness programOpportunities to connect with your ECH community through annual employee team dinners Christmas celebrations and town hall gatheringsGrow your career through mentoring programs supported scholarships and annual performance & development planning (PDP)For more information on our benefits and what its like to work at ECH visit our careers page. to be part of something specialJoin us and help older South Australians get MORE out of will review applications as they come in and move quickly to secure the right candidate. Applications close Wednesday 19th August 2026For more information please contact We encourage individuals from diverse backgrounds to apply including those living with a disability from culturally or linguistically diverse backgrounds part of the LGBTI community and Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process please let us know.