Digital Customer Experience & Trade Manager Cotton On Global Support Centre

Do you speak fashion Were hiring lets chat!

ABOUT US

Born in Australia loved around the world.

At Cotton On we know good style goes well beyond whats in your wardrobe. Were here to inspire spark joy and bolster self-expression and creativity. We want our community to feel seen heard and celebrated and as a brand we want to use our voice to make a positive difference in peoples lives.

Were playfully rebellious and always optimistic. Join our world and lets do good things together.

ABOUT THE ROLE

At Cotton On were focused on creating seamless digital experiences that inspire customers to discover shop and connect with our brand. As our Asia business continues to strengthen were looking for a Digital Customer Experience & Trade Manager to help drive performance across our ecommerce channels.

Working at the intersection of digital trade customer experience and campaign execution youll optimise the online journey bring key trading moments to life and use insights to continually improve performance.

SKILLS AND EXPERIENCE

Experience in ecommerce digital trading online merchandising or customer experience.
A strong commercial mindset and passion for delivering great customer experiences.
Confidence using data and insights to identify opportunities and drive results.
Strong collaboration skills and the ability to work across Marketing Merchandise and Brand teams.
The agility to thrive in a fast-paced ever-evolving retail environment.

Why youll love it

This is an opportunity to make a real impact in a growing digital business working with passionate teams across the region to deliver engaging customer experiences and drive online growth.

BENEFITS

Competitive salary
Flexible working options&people-first leave initiatives
Access to our world-class Support Centre with an in-house restaurant& state-of-the-art wellness centre featuring free gym &holistic health services
Subsidised onsite childcare centre
50% off ourBrands Cotton On Cotton On Body Cotton On Kids Rubi Shoes Typo Factorie &Supre
24/7 Wellness support mental health relationships family more
Local &Global career growth
Discounts for you &your family medical travel financial more
Performance & Peak incentives to reward recognise our team
Returnity -Paidprogram for new parents heading back to work
Bring your dog to work
Recognition team connection moments& more!

Cotton Ons purpose is to make a positive difference in peoples lives. Born in Australia Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1500 stores. Powered by 20000 team members who together with our customers are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way Cotton On brands offer youthful fashion and lifestyle products across womens mens kids body accessories and stationery.

We are proud of our diverse global workforce of 20000 team members from countless nationalities and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process please contact us at we may support you in completing the job application process.