Desktop Support Lead

Exciting opportunity to work for a global organisation
Hybrid work 3 days in the office and 2 days work from home
Lead a team of high performing Onsite Desktop Technicians

OUR STORY
FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture science technology and industry as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

The Opportunity
We are seeking a Desktop Support Lead to join our People & Corporate Services team based in Macquarie Park Sydney.

Reporting to the Infrastructure Services Manager this is a technically hands on role with your main responsibility to manage and support end user compute for all employees of the organisation.

We are looking for candidates with exceptional communication skills including the ability to convey complex technical information in a clear and engaging way. You would come with proven stakeholder management & cross functional collaboration skills with the ability to deliver impactful presentation alongside producing high-quality concise documentation.

Key Responsibilities
Direct mentor and manage the daily operations of Onsite Desktop Technicians (ODTs) holding ultimate accountability for the teams output KPIs and workload balance
Serve as the primary face of ICT for internal stakeholders managing escalations translating technical concepts and taking ownership of overall internal customer satisfaction
Design maintain and patch the core end-user environmentincluding Windows OS Microsoft Intune SCCM GPOs and hybrid server infrastructureto guarantee system stability and compliance
Administer the M365 tenant identity services (Entra ID/AD) and security platforms (Tanium/Netskope) ensuring strict adherence to corporate SLAs and robust endpoint security hygiene

Skills & Qualifications
5 years experience in Desktop Support Team Lead or similar enterprise IT roles with a proven track record managing and mentoring technical support teams (ODT experience preferred).
Device Management: Design configure and maintain Microsoft Intune SCCM and GPO for centralized endpoint management.
OS Deployment & Lifecycle: Manage deployment patching and upgrades of Windows 10/11 environments.
Mobile & Connectivity: Oversee MDM policies including provisioning and lifecycle management of corporate mobile devices and 5G eSIMs.
Identity & Access: Administer hybrid identity environments (Entra ID/Azure AD and on-prem AD).
Network & Core Services: Support core network infrastructure and connectivity services.
M365 Administration: Primary support for M365 tenant including user onboarding/offboarding and group management.
Collaboration Tools: Administer Exchange Online SharePoint Online and Microsoft Teams.
ITSM & Ticketing: Manage incidents changes and service requests in ServiceNow adhering to SLAs.
Hardware & Applications: Provide tier 3 support for corporate hardware (including printers/MFDs) and business applications.

Preferred skills
Smart Meeting Spaces: Manage and troubleshoot Teams Rooms hardware to support hybrid meeting environments.
Support and maintain enterprise security and operations platforms specifically Tanium (endpoint management/hygiene) and Netskope (SASE/web security).
Virtualization: Administer and optimize Azure Virtual Desktop (AVD) environments to support remote and flexible work.
Server Administration: Maintain patch and administer Windows Server environments (on premises/hybrid).

BENEFITS:
In house training and development and Generous Educational Assistance policy
Diverse Career Development opportunities
Employee Discounts through our Gold Pass rewards platform
Income Protection and Life Insurance available
Salary Packaging & Novated Leasing available
Be a part of our Employee Resource Groups including Community Champions Pride First Nations Sustainability and Elevate (Women in Leadership)

OUR COMMITMENT

Diversity & Inclusion

Respecting diversity is the foundation of everything that we do at FUJIFILM Business Innovation Australia.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders LGBTIQ people and people living with disabilities.

If this sounds like the role for you please click the below Apply Now button and kickstart your application.

For further information you can also contact our Talent Acquisition team at