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Debt Collection Consultant

McMillan Shakespeare Group

Job Location:

Adelaide - Australia

Monthly Salary: Not provided by the employer

Posted: 1 September 2026 (2 days ago)

Application Deadline: 29 November 2026

Vacancies: 1 Vacancy

Job Summary

Making a difference isnt just our purpose its what motivates our people every day. For us work is not about ticking a box. Its about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

Hereshow you will make a difference in this role

The Debt Collection Officer is responsible for supporting MMS in reducing arrears engaging with customers to recover outstanding balances and negotiating suitable repayment arrangements while maintaining compliance with company policies and relevant legislation.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

Contact customers via phone email or written correspondence regarding arrears on accounts

Negotiate payment plans and resolve arrears in line with internal policies

Assess customer circumstances and provide appropriate repayment options

Maintain accurate and detailed account notes in customer systems

Monitor accounts and follow up as to ensure repayments are maintained

Escalate cases where balances remain unresolved or risk indicators are identified

Respond to customer enquiries and complaints professionally and empathetically

Ensure all collection activity complies with regulatory and legal obligations
Ad Hoc requirements as directed.

To be considered for this role you will have:

Previous experience in collections customer service or a call centre environment (preferred)

Strong communication and negotiation skills

Ability to handle difficult conversations calmly and professionally

Good attention to detail and record-keeping skills

Ability to work to targets and deadlines

Basic computer skills and experience using CRM or collection systems

Understanding of customer service and ethical collections practices

Awareness of compliance privacy and conduct obligations (training provided where )

Problem-solving skills and sound judgement

Resilience and ability to manage challenging customer interactions

Qualifications

VCE or equivalent (not but preferred)

What we can offer you:

Strong culture and the support of a values-based recognition program

Novated leasing benefits and discounts

12 weeks paid parental leave

Comprehensive learning and development opportunitiesto support your career growth

Sonder digital wellbeing platform providing personalised support 24/7 plus annual flu vaccinations

Default Income Protection Insurancereimbursed for members of the MMS Default Super Fund

Exempt Employee Share Plan

Volunteer leave & Career break

MMS Rewards program

Embracing our value ofEveryone Matterswe hold a collective commitment to foster an environment where all differences are valued and respected.

We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples those caring for someone or living with a disability LGBTQIA and culturally diverse applicants to apply.

We value the skills and attributes veterans can bring to our organisation.

We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process please contact us at

Required Experience:

Contract

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