Dashboard & Service Reporting Analyst
Job Summary
About the team
Worldline Service Australia (WSA) delivers end-to-end payment services and technology support to Worldline clients within the Australian market. Our team focuses on ensuring reliable payment processing proactive service management and a superior customer experience through robust operations incident response and continuous improvement.
Our Team
The Service Delivery function provides operational governance customer engagement and IT Service Management capability for Worldline Service Australia. The team is responsible for ensuring payment services remain stable resilient and continuously improving through effective operational processes customer governance and service assurance.
Your mission
Establish and deliver the operational reporting capability required to support contractual service reporting obligations. Interpret contractual service level requirements identify authoritative data sources develop monthly service reports and progressively automate reporting.
We are looking for an energetic dashboard and reporting analyst who can help us build our reporting from various service management tools who has exposure to banking finance or payment organisations.
Key Accountabilities
Review customer contracts; develop SLA reporting catalogue; define KPI calculations; identify and validate data sources; produce monthly customer reports; develop dashboards; document reporting processes; automate reporting with Data Engineers and AI Developers; support governance meetings.
Skills & Experience
Experience with service reporting SLA interpretation Excel Power BI/Tableau SQL (desirable) ITIL Service Level Management financial services or payments.
Skilled in Service Now Jira Slack and various incident management tools are a strong advantage.
Leadership Attributes
Analytical customer focused collaborative detail oriented organised process improvement mindset high integrity.
Qualifications
Degree or Diploma in IT Business Analytics Data Analytics or equivalent experience. ITIL Foundation and Power BI certification desirable.
Shape the evolution
We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at
We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.
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Required Experience:
IC
About Company
Put the power of payment innovation to work with Worldline, Europe’s leading payment service provider.