Customer Support Specialist – Proactive Payment Support

Whats in it for you;

• Vibrant Workplace: Be part of a fun supportive and inclusive team environment where culture matters.
• Wellbeing First: Enjoy perks like employee discounts health and wellness initiatives 24/7 EAP support and discounted health insurance.
• Recharge & Celebrate: Take an annual Unplugged Day to reset and swap cultural holidays to celebrate the days that mean the most to you.
• Career Builder: Unlock opportunities to progress into support leadership or other roles that align with your career goals.

As a Customer Support Specialist you will be the first point of contact for customers responding to our proactive support communications. This is a customer service role focused on support education and positive customer outcome. Through meaningful conversations youll help customers stay informed about their accounts understand their options and connect with the support they need.

What Youll Be Doing;

• Customer Connection: Engage with customers through inbound and outbound conversations building trust and creating positive experiences.
• Information Guide: Help customers understand their account billing information and available communication preferences.
• Support Navigator: Connect customers with assistance programs flexible payment options and specialist support services when required.
• Problem Solver: Identify customer needs and work towards positive outcomes through first contact resolution.
• Record Keeper: Maintain accurate customer records and ensure account information is updated and documented correctly.
• Customer Advocate: Deliver empathetic customer-focused support while helping customers stay informed and engaged.

What Youll Bring;

At Recoveriescorp we focus on the skills you bring not just your resume. Whether you have previous customer service experience or are looking to grow your career in a customer-focused environment we want to see what you can do. As part of our process you will complete an interactive skills assessment through Vervoe. This is your opportunity to demonstrate how you communicate solve problems and support customers in real-life scenarios. Keep an eye on your email including your junk folder so you do not miss out on the chance to join our team.

The Mindset Youll Bring;

• Empathy First: You genuinely care about helping customers and approach every conversation with understanding and respect.
• Customer Focused: You enjoy building rapport creating positive experiences and achieving the right outcome for each customer.
• Problem Solver: You can identify customer needs think critically and explore suitable support options.
• Resilient and Adaptable: You remain calm and professional while managing a variety of customer situations.
• Team Player: You collaborate with others and contribute to a positive supportive team environment.

Why Youll Love this Role;

• Meaningful Customer Connections: Build rapport with customers and provide support that genuinely makes a difference.
• Grow Your Capability: Gain experience in customer care account support vulnerability awareness and customer engagement.
• Variety in Every Day: Engage with a diverse range of customers and situations keeping your work interesting and rewarding.
• Be Part of Something New: Join a proactive customer support program focused on delivering positive customer outcomes.
• Skills Over Resumes: We see your potential beyond your work history show us what you can do through our interactive skills assessment.

Apply today or reach out to for more information.

We are a Circle Back Initiative Employer we commit to respond to every applicant.

About Us;

Recoveriescorp is part of Symbos a growing people-powered outsourcing services group with over 30 years of cross-industry experience partnering with more than 250 clients across enterprise government and emerging sectors. Our team of 1200 professionals operate across Australia New Zealand Fiji the Philippines and South Africa delivering meaningful outcomes across customer experience managed services and operational transformation.

We operate with a unique Glocal delivery model locally led regionally integrated ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships award-winning performance and a culture built on agility and collaboration Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. Thats why we are committed to ensuring everyone is treated fairly with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages nationalities abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA community. If youre passionate about shaping the future of service delivery and want to be part of a team that values performance innovation and trust Symbos offers the platform to thrive.