Customer Support Representative

Are you ready to get the Easygo Edge

Step directly into the powerhouse engineering the global scale of KICK and Stake - two of the worlds fastest-growing global platforms in live streaming and online entertainment. We are looking for a sharp adaptable Customer Support Representative who excels at real time problem solving and thrives on delivering smooth secure player experiences. If you want a hands-on role where your communication skills directly drive customer trust and your frontline insights actively shape our operational strategy this is your next move.

What youll build with us:
You will take ownership of a high volume shared inbox triaging live chats emails and tickets within SLA timeframes with precision and speed. Working cross functionally with Payments KYC and Tech Support teams your focus will be resolving critical payment access and VIP issues while keeping queue workflows seamlessly organised. Beyond resolving tickets you will identify recurring trends optimise internal workflows and serve as the direct voice of the customer back to the business.

We know that innovation ignites when we build and create together in person. This is a full-time opportunity at our Melbourne office. Youll work right where it all happens surrounded by our fearless crew shipping high-impact work.

Who is Easygo
Were a high-growth high-velocity tech company with millions of eyeballs on us every day. Were building the future of fearless tech.

Were the creators behind some of the most popular brands including Stake KICK and Easygo Games. While they command a fierce global following our crew is employed directly by Easygo and thats where the real fun happens.

Were always looking for people who are hungry humble and move fast. People who are ready to Unify Disrupt and Evolve with us.

With us youll grow faster and go further. Your work has impact. And that gives you an edge you cant get anywhere else.

The impact youll make:

• Triage and respond to a high volume inbox keeping every ticket owned and within SLA
• Prioritise conversations by urgency and value from account access issues to VIP requests
• Resolve customer issues with clear accurate solutions and proactive follow up
• Handle complaints with a solution first customer first approach
• Spot and escalate emerging trends like bugs or payment delays with the right context for a fast fix
• Partner across Payments KYC/Compliance Tech Support and VIP teams to close out complex cases
• Stay on top of platform features promotions and policy changes so your answers are always accurate
• Help sharpen our shared inbox workflows macros and help centre content along the way

Your track record:

• Previous experience in a customer service role whether face to face online or phone based
• Excellent written and verbal communication skills
• Comfortable working efficiently in a high energy fast moving environment
• A self starter who takes initiative and works well without close supervision
• Customer and solution focused with strong problem solving instincts
• Confident juggling multiple conversations and priorities at once

Bonus points if you also have:

• Familiarity with the crypto or online betting industry
• Previous experience in sports betting or online casino
• Experience working with Slack and G-Suite

Here are our benefits and perks:

Sharpening your edge

• The ultimate sandbox. Exciting on-the-job learning opportunities.
• 1 in 3 of our people level up their roles every year. If you deliver you move.

Competitive pay and bonus scheme

• Market-synced pay that respects your craft and location.
• Performance-based bonus recognition based on your impact (up to 20%).
• Help us build our crew and get paid for it with our high-value referral bonus. Because great people know great people.

Other perks

• 18 weeks paid parental leave for primary carers
• Smooth Parental Return: Ease back into work with 12 weeks of transition support including fully paid Fridays off during your first three months back
• Access to Employee Assistance Program
• Wednesday massages
• In-house baristas serve you free coffee fresh juices and smoothies.
• Daily catered breakfast and regular company-wide events.
• Snack walls and drink fridges on every floor.
• Fun modern office spaces. Pool tables table tennis gaming consoles and an F1 simulator.

We play fair. We hire fair.

True to our value of Play fair we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race religion nationality gender identity or expression sexual orientation age marital veteran or disability status wont affect our hiring decision or your trajectory here. Come as you are and get the Easygo edge.