Customer Support Manager Murdoch Gardens Care Community

At Opal HealthCare we know that companies dont succeed - people why everything we do is driven by our purpose:to bring joy to those we care for guided by our values ofCompassionAccountabilityRespect andExcellence reflect thatCAREis at the heart of everything we do. Murdoch Gardens Care Community is located in a peaceful neighbourhood adjacent to Murdoch University with a retirement village next door. Our 141-bed Care Community is just 20 minutes south of the Perth CBD and is a spacious and elegant home with flourishing gardens. We have a warm family-oriented atmosphere and encourage residents to stay connected with the local the RolePermanent Full-Time opportunityMonday to Friday$74471 - $101095 TRP (DOE)As Customer Support Manager you will be the first point of contact for prospective residents and their families helping them feel informed supported and confident throughout their aged care journey. You will lead the sites customer experience and administration functions build strong community relationships and ensure every interaction reflects dignity respect and We OfferDedicated mentoring & internal/external career development programs to build and accelerate your career - Emerging Leadership Programs Senior Leaders programs and more via our very own Opal Healthcare Academy study & training along with Scholarship opportunities of up to $15000 for further education & training through local & national University TAFE & RTO partnershipsA meaningful leadership role where you can make a real difference for residents and team culture with strong values and a resident-first full-time hours in a rewarding aged care ResponsibilitiesWelcome and guide prospective residents and families through enquiries tours admissions and transition into coach and support the administration and reception team to deliver responsive professional trusted relationships with residents families referrers and local community day-to-day customer service and administration processes ensuring accuracy timeliness and occupancy admissions and customer engagement activities in partnership with site sensitive conversations with empathy professionalism and a positive welcoming and person-centred culture across the care YouExperience in a customer-facing leadership role ideally within aged care healthcare retirement living community services or communication and relationship-building skills with the ability to support families during important life ability to lead motivate and develop a small organisational skills attention to detail and confidence managing competing priorities.A warm professional and empathetic approach with a genuine commitment to supporting older confidence including experience with customer records reporting and common business professionally and warmly as a first point of contact for residents families visitors and community clearly respectfully and confidently across phone email and face-to-face a welcoming organised and customer-focused approach that reflects Opal HealthCares values of Compassion Accountability Respect and nowto become an essential part of our care community with Opal HealthCare