Customer Support Manager Epping Meadows Care Community

At Opal HealthCare we know that companies dont succeed people purpose is to bring joy to those we care for and our values of Compassion Accountability Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australias leading aged care providers with over 145 Care Communities and over 23000 team members the Role:Were looking for a compassionate and connectedCustomer Support Manager to welcome new residents and lead our administration team at Epping Meadows Care on Offer:Location: Epping MeadowsCare Community EppingEmployment Type:Permanent full-time Monday to FridayRemuneration: Attractive base salary. Additional Benefits: 12% superannuationWhy Choose OpalTrue work-life balance Stable Monday to Friday hours no weekendsCareer developmentthrough our Opal HealthCare AcademyLeadership pathways Grow your career in a supportive values-led environment$5000 referral bonusesfor bringing a friend onboardNational secondment opportunitiesto grow your career while exploring new locationsSector-leading systems & innovationWhat Youll Do:Act as a warm and knowledgeable first point of contact guiding prospective residents and families through their journey to finding a new and inspire a team to deliver exceptional administrative and customer support lasting trusting relationships with residents families and key community our care community is a welcoming environment and a hub of the efficient day-to-day operations of our administration Youll Need:Experience in a client-facing role involving consultation and relationship building (aged care healthcare hospitality or community services highly regarded)Proven leadership skills with experience coaching and mentoring a teamExceptional communication skills with a genuine passion for helping peopleAn organised empathetic nature with the ability to manage sensitive conversationsLead with HeartJoin a team where your skills in building trust and community directly bring joy to those we care nowto take the next step in your leadership career with Opal HealthCare.