Customer Support Coordinator Caulfield Horizons Care Community

At Opal HealthCare we know that companies dont succeed people do. Our purpose is to bring joy to those we care for and our values of Compassion Accountability Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australias leading aged care providers with over 145 Care Communities and over 23000 team members the Role:Were looking for a compassionate and organisedCustomer Support Coordinator to welcome new residents and lead our administration team at Caulfield Horizons Care on Offer: Location: Caulfield HorizonsCare Community Caulfield Employment Type:Permanent full-time Monday to Friday Remuneration: Attractive hourly rate based on experience SuperannuationWhy Choose OpalTrue work-life balance Stable and permanent hoursCareer developmentthrough our Opal HealthCare AcademyLeadership pathways Grow your career in a supportive values-led environmentPaid parental leave Industry-leading policy for primary and non-primary carers$5000 referral bonusesfor bringing a friend onboardNational secondment opportunitiesto grow your career while exploring new locationsSector-leading systems & innovationWhat Youll Do: Act as a warm and knowledgeable first point of contact guiding prospective residents and families through their journey to finding a new home. Lead and inspire a team to deliver exceptional administrative and customer support services. Build lasting trusting relationships with residents families and key community partners. Ensure our care community is a welcoming environment and a hub of connection. Manage the efficient day-to-day operations of our administration Youll Need: Experience in a client-facing role involving consultation and relationship building (aged care healthcare hospitality or community services highly regarded) Proven leadership skills with experience coaching and mentoring a team Exceptional organisational and communication skills with a genuine passion for helping people An empathetic nature with the ability to manage sensitive conversations Willingness to complete:Pre-employment medicalPolice checkNDIS Worker Screening CheckCoordinate with HeartJoin a team where your skills in building trust and community directly bring joy to those we care nowto take the next step in your leadership career with Opal HealthCare.