Customer Success Specialist VIC

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach eager to invest your energy in building that case you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle are proactive determined and are digitally savvy. Move with us for a better world!

We are looking for a proactive and customer-focused Customer Success Specialist in VICto join our growing this role you will work closely with customers to ensure the successful onboarding activation adoption and ongoing optimisation of our digital ecosystem solutions ().

You will act as a key link between Sales Customers and HQ Product & Development teams ensuring a seamless customer journey while identifying opportunities for growth and continuous improvement of our digital product.

What We Offer

• 7 extra Wellness Days per year
• 1 Birthday Leave day in your birthday month
• Access to our Employee Assistance Program (EAP) with paid therapy sessions
• $100 monthly reimbursement for gym membership

• Support the implementation and setup of new customer integrations and tailored requests
• Assist with onboarding account setup and activation for new customers and users
• Deliver customer onboarding training and support sessions both onsite and online to drive confident use of the platform
• Help customers understand and effectively use our digital solutions to support day-to-day operations
• Share practical tips and successful approaches to encourage customer engagement and adoption
• Contribute to the creation and maintenance of user guides training documents and knowledge base articles

Ideally you are passionate about fitness technology customer experience and digital innovation. You are proactive a self-starter approachable and enjoy helping customers get the best results from digital solutions. You are confident communicating with people enjoy building strong relationships and thrive in a customer-focused environment.

What You Should Bring

• First experience in Customer Success Account Management Solution Consulting Personal Trainer in a premium environment or a similar customer-facing role
• Experience working with digital platforms SaaS solutions integrations or technology-based products is highly regarded
• Strong communication and relationship-building skills with the ability to engage confidently with customers
• Experience delivering training sessions onboarding or customer support both online and onsite
• Willingness to travel regularly for onsite customer meetings onboarding and training sessions (approximately 50% working from home and 35% visiting customers in Victoria and 15% traveling to SA TAS)
• A valid drivers license

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.
Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true!