Customer Success Manager Sydney, Australia mfd

Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties!

Since our founding in 2009 weve partnered with over 1000 clients including renowned brands like Kering McDonalds Ulta Beauty LOreal Disneyland Paris and LVMH among others. With a presence in 8 countries across 3 continents our team of 300 passionate individuals is dedicated to building the internet of the future.

At AB Tasty were more than just a company were a community. Joining AB Tasty means becoming part of a diverse dynamic team that values innovation and growth.

Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission:

• We bring client satisfaction

• We are impactful

• We go above and beyond

• We live one team one dream

Were committed to creating a workplace where everyone feels empowered to share ideas take risks and make an impact. We also know that a happy team is a productive team thats why at AB Tasty were not just about delivering top-notch digital experiences - were committed to nurturing our team and their professional journeys.

Learn more about AB Tasty and our teams:

• About Us

• Your Journey with Us

• AB Tasty on Welcome to the Jungle

Join our APAC team in Sydney Australia where youll collaborate closely with Sales Partnerships and Marketing teams. As a Customer Success Manager you will play a critical role in driving customer satisfaction retention and growth by fostering strong relationships and ensuring customers maximise the value of our experimentation personalization feature management and experience optimization solutions..

You will partner closely with clients to help them achieve their digital optimization goals through strategic guidance best practices and ongoing enablement.

• Collaboration tools: ChurnZero Trello Gong PowerBI Slack Jira Confluence and more

• Travel: Occasional travel to client sites and industry events

• Manage a portfolio of strategic commercial clients guiding them through onboarding platform adoption and long-term optimization initiatives

• Build and maintain trusted relationships with key stakeholders by combining technical understanding with strong business acumen.

• Drive measurable business outcomes customer retention and account growth through shared success plans and value-driven engagement.

• Lead onboarding training and enablement sessions to build client confidence and accelerate time to value.

• Partner closely with Key Account Managers Engineering Product and Support teams to align resources mitigate risks and deliver a seamless customer experience

• Proactively identify churn risks and develop action plans to improve retention and customer satisfaction.

• Develop deep expertise across multiple products while staying informed on industry trends and best practices.

• Act as a trusted partner by proactively identifying client challenges sharing product feedback internally and helping clients navigate evolving business needs..

• Support the development of customer references and case studies while providing actionable feedback to help improve AB Tastys products and services.

• At least 3 years of experience in a client-facing Customer Success SaaS or digital optimization role.

• Customer-focused organized and proactive with a strong sense of ownership

• Strong organizational and stakeholder management skills with the ability to manage multiple clients and share best practices across the team.

• Analytical thinker who can translate data into actionable suggestions for clients.

• Interest in UX analytics e-commerce or customer experience optimization with the ability to provide thoughtful recommendations to clients..

• Experience working with digital agencies technology partners or channel ecosystems in a customer-facing role is a plus.

• Willingness and ability to travel as needed to meet clients on-site particularly across Australia.

• Strong interpersonal skills with a collaborative proactive and customer-centric mindset.

If you dont meet 100% of these qualifications tell us why youd still be a great fit for this role in your application!

• Make a real impact: directly influence our success and be a player in the companys growth

• Ownership & autonomy: we believe in trust - no micromanagement just the freedom to excel and take charge of your own journey

• International culture: collaborate with a diverse global team across 8 countries

• Accelerate your career: we offer vast opportunities for professional development education and upward mobility

• Flexible work: enjoy a balanced work schedule with up to 3 days of remote work per week

1. Discovery interview with Talent Acquisition Specialist.

2. Hiring Manager interview with Hiring Manager.

3. Case study with team members.

4. Final meeting with VP Client.

• Contract: Permanent full-time

• Location: Sydney

• Remote: up to 3 days/week