Customer Success Manager – Digital Shelf, ANZ

As online continues to grow across Australia and New Zealand strong digital shelf execution is increasingly critical for FMCG brands. 

NIQ Digital Shelf helps brands understand and improve how their products perform across key online retailers including availability search performance content retail media pricing and promotions and ratings and reviews. 

As our Customer Success Manager Digital Shelf ANZ you will partner with leading FMCG manufacturers to turn Digital Shelf data into action improve online execution and connect performance with commercial outcomes. 

You will help brands understand how Digital Shelf execution impacts sales and where action can create the greatest value. 

You will also work closely with NIQs product and technology teams as the shopper journey evolves through Agentic AI shopper assistants and conversational commerce.

Client Partnership and Insights 

• Build strong relationships across e-commerce sales category marketing and digital teams. 

• Understand client priorities and develop clear success plans and measurable use cases. 

• Help clients optimize performance across availability search content retail media pricing and promotions and ratings and reviews. 

• Connect Digital Shelf execution with sales performance to identify lost sales and growth opportunities. 

• Turn complex data into clear actionable recommendations. 

• Lead regular client reviews focused on performance opportunities and next actions. 

Customer Success and Adoption 

• Lead onboarding and ongoing enablement to drive strong platform adoption. 

• Build client roadmaps aligned to key commercial priorities. 

• Act as the voice of the client internally working with Product Data Sales and regional teams. 

• Maintain clear account and stakeholder plans to support long-term client value. 

Innovation and Future Commerce 

• Help clients understand how AI and emerging technologies are changing online shopping. 

• Partner with NIQs product and technology teams on new capabilities across Agentic AI and conversational commerce. 

• Help clients understand share of conversation product recommendations and discoverability within AI-driven shopping experiences. 

Commercial Partnership 

• Own retention and renewal planning across your portfolio. 

• Identify expansion opportunities across additional capabilities retailers markets and use cases. 

• Partner with commercial teams to support growth across the ANZ Digital Shelf business. 

How Success Will Be Measured 

• Client value and adoption: Strong usage measurable use cases and evidence that insights are driving action. 

• Commercial growth and retention: Strong client relationships proactive renewal planning and expansion across capabilities retailers markets and use cases. 

• Strategic account development: Clear account plans client roadmaps and stakeholder engagement. 

Qualifications :

• Experience in customer success account management e-commerce category management digital analytics agency client services or a similar client-facing role. 

• Experience managing or servicing major FMCG retail or consumer brand clients either directly or within a leading digital media e-commerce or shopper agency. 

• Experience working with FMCG manufacturers retailers e-commerce platforms or retail data is highly desirable. 

• Strong analytical skills and the ability to turn data into actionable commercial insights. 

• Confidence presenting to senior clients and working across different stakeholder groups. 

• Strong commercial awareness and curiosity about e-commerce technology and AI. 

• Proactive organised and comfortable managing a portfolio of clients.

Additional Information :

This role sits at the intersection of FMCG e-commerce data and technology. 

You will work with leading brands across Australia and New Zealand to improve todays digital shelf execution while also helping them prepare for how AI and new shopping experiences will change product discovery and purchase decisions. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time