Customer Success Engineer (Machine Identity Management)

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

Job Summary

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

This role is remote but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems stay close to our customers and grow together. You will be part of a culture that values trust accountability and shared success where your work truly matters.

Job Summary:

We are seeking a proactive and customer focused individual to join our team as a Customer Success Engineer (CSE) specializing in Certificate Lifecycle Management and this role you will ensure the successful deployment automated lifecycle management and ongoing stabilization of our enterprise CLM and PKI solutions. Your primary objective will be to provide subject matter expertise to empower clients to maximize the value of the platform that will help to manage the entire certificate lifecycle across distributed hybrid environments.

As a Customer Success Engineer you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. You will work closely with CISOs CTOs security PKI cloud network and other technical teams from the worlds largest and most well-known organizations particularly focusing on ensuring successful deployment adoption and optimization of our solutions.

Your Impact

• Provide advanced product-level expertise leading complex deployments and resolving intricate technical challenges.

• Serve as the go-to expert for the CLM and PKI products guiding customers through sophisticated integrations and customizations.

• Proactively communicate new features and best practices ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions.

• Lead efforts to drive product adoption conducting in-depth training sessions and workshops tailored to customer needs.

• Assess and address gaps in deployment and best practices translating them into strategic action plans for improvement.

• Ensure customers achieve operational excellence by fully adopting and optimizing new features.

• Act as a strategic advisor influencing key stakeholders at various levels including C-suite executives.

• Manage complex customer engagements collaborating with account teams to develop and execute high-touch delivery strategies.

• Lead customer escalations coordinating with internal teams and resources to ensure timely and effective resolution.

Qualifications

Required Qualification:

• Bachelor of Science in Computer Science or related Technical Field (or equivalent experience).

• 5 years of hands-on experience in cloud infrastructure and large-scale network design operations and security.

• 3 years of experience in a customer-facing or advisory role (such as Customer Success Consulting or Support Engineering).

• Proven track record in driving product adoption leading complex feature implementations and delivering advanced training programs.

• Ability to translate technical requirements into actionable plans guiding customers through advanced use cases.

• Demonstrated ability to build and maintain strong relationships with key stakeholders including executive-level contacts.

• High-level consultative skills capable of influencing decisions and driving customer success strategies.

• Public Key Infrastructure (PKI) encompassed technology standards and implementations.

• Securing Internet applications e.g. cryptography standards techniques.

• Directory technologies and standards e.g. LDAP Active Directory.

Nice to Haves (Preferred Qualifications)

• Experience managing or integrating with Microsoft Active Directory Certificate Services (ADCS).

• Familiarity with Public Certificate Authorities (e.g. DigiCert Sectigo Lets Encrypt Entrust).

• Hands-on experience with HSMs or cloud-based key management services (e.g. AWS KMS Azure Key Vault).

• Experience with automation and configuration management tools like Ansible or Terraform for deploying and managing security infrastructure.

• Familiarity with the ACME protocol or other automated certificate issuance standards.

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.