Customer Success Architect

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

Job Summary

Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes automate and streamline security operations and attack surface management the team is built by highly technical professionals that work together with customers partners and their awesome colleagues. Without these ninjas we will fail. And failure is not an option!

Your Impact

• Time to value - Provide guidance and assistance to the team to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption

• Product Experts - Ensure the team acts as the product SME assisting customers with their product questions and technical requirements writing scripts troubleshooting training and other technical requests.

• Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products

• Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale

Qualifications

Your Experience

• Experience with development and maintenance of scripts in Python.
  JavaScript or PowerShell is a plus

• Experience in security design and architecture content development and workload automation.

• Experienced with technologies such as EDR SIEM SOAR NGFW and their ecosystems

• Familiarity with cloud technologies providers (such as GCP AWS Azure) and use-cases.

• Familiarity with attack surface management is a plus

• Experience as a Security Incident Responder or SOC analyst/manager

• Experience in customer-facing roles is a must

• Ability to work under pressure and prioritize tasks accordingly

• Fluent English is a requirement. Any other language is a plus

Our Commitment

Were trailblazers that dream big take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.