Customer Solutions Coordinator – Post Sales Support (Full Time)

As the Customer Solutions Coordinator Post Sales Support you will be responsible for providing exceptional multi-channel customer service and ongoing loyalty by understanding customer issues and needs and finding a resolution to post sale enquiries and escalated complaints. 

Key responsibilities include but are not limited to:

• Provideing frictionless post sale service across multiple channels to customers seeking support on promotional post-sale Gold Service Extras Home Services or centralised complaint channels.
• Promptly investigating triaging or resolving customer complaints to reach satisfactory outcomes that compliantly drive customer engagement and loyalty.
• Collaborating with internal and external stakeholders (for example Contractors outsourced service providers suppliers and agents) to better meet customer needs and improve processes that impact customer satisfaction.
• Identifying investigating and escalating issues which may indicate defects that could result in compliance breach reputational risk or financial loss.
• Supporting processing of customer requests and administrative needs to support customers and the Customer experience function.
• Ensuring the secure management of customer data to ensure transparency and accuracy of all customer information throughout the customer lifecycle.

Qualifications :

To be successful in this role you will need:

• Frontline customer service preferable.
• Retail instore sales or administration experience highly desirable.
• Experience with Microsoft Office suite.

Additional Information :

If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!

Remote Work :

No

Employment Type :

Casual