Customer Solutions Coordinator Online (Christmas Casual)

The Good Guys Online Team are now on the lookout for Peak Season Casuals to join our Customer Service Team in a casual capacity for the busy Christmas period.  Role commencing from 25th of October with shifts available until the end of January 2027 (subject to change).

As the Customer Service Coordinator - Online you will be responsible for delivering a positive multi-channel customer experience through the effective fulfilment of orders and resolution of customer queries and complaints

Your responsibilities will include but are not limited to the following:

• Ensure the efficient delivery of customer orders and effective resolution of issues 
• Providing customers with timely responses to digital social and telephone based requests and effective resolution of complaints
• Managing third party sales and payment channel enquiries and facilitate the resolution of issues
• Processing online sales and manual web order allocations to ensure the efficient delivery of products
• Identifying and escalating any website defects to trigger corrections and reduce reputational risk or financial loss 
• Escalating issues in line with established processes and provide information and input for business investigations as required
• Working closely with stores and other teams to facilitate resolution of issues as required

Please note the Online team operate seven (7) days a week. Therefore successful applicants will be required to work rotating rosters to meet operational requirements and will be based in our Support Office in Southbank.

Qualifications :

If you are a driven and motivated Customer Service extraordinaire who will relish the opportunity to be involved in a fast-paced team environment then we want to talk to you!

You will also ideally have:

• Frontline customer service experience
• Retail experience in instore sales or administration
• Microsoft Office suite proficiency 
• Be able to start on 25/10/2026

Additional Information :

If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!

Remote Work :

No

Employment Type :

Casual