Customer Service Supervisor Fixed term until 31 January 2027

This is an internal advertisement. At this stage applications are only open to Current Coffs Harbour City Council employees only and labour hire staff with a tenure of greater than 6 months.

• Lead and shape high-performing customer service teams across Coffs Harbour Council pool facilities
• Play a key role in delivering safe efficient and customer-focused pool operations
• Drive seamless bookings programs and front-of-house experiences for the local community

Are you ready to deliver high-quality customer service and lead frontline teams in a fast-paced community-focused environment The City of Coffs Harbour is seeking a Customer Service Supervisor to support day-to-day operations across our pool facilities.

About the role

Lead and support day-to-day customer operations across Coffs Harbour Councils pool facilities ensuring a safe welcoming and efficient experience for all customers and visitors. The role manages bookings enquiries and daily financial transactions while maintaining consistent service standards and compliance with policies and procedures. You will supervise and support casual staff and contribute to the coordination of programs events and daily operations.

Please note: this role operates across 7 days being Monday to Sunday. Work performed on Saturdays and Sundays will attract shift penalties.

Please refer to the Position Description for a more detailed understanding of the role.

About you

You hold tertiary qualifications in business administration (or equivalent) and bring demonstrated experience in a customer-facing service role with the ability to deliver high-quality service in a fast-paced environment. You hold (or are willing to obtain) a current RLSSA Pool Lifeguard Certificate First Aid and CPR certifications along with a Class C Drivers Licence and Working with Children Check. You are also willing to undertake a National Police Check.

Whats on offer

• Competitive Salary from around $70K depending on your capabilities and experience 12% superannuation
• Temporary Full-Time position of 38 hours per week
• Flex time flexible work arrangements and generous leave entitlements!
• Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the Citys opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSWs most beautiful regions. Check out the benefits of living on the Coffs Coast

Want to chat

Please reach out to Richard Leslie Team Leader Pools on or via phoneto discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process please reach out to our Talent Acquisition Team via email at

Want to apply

The application process and further details including the Position Description can be found below.

Applications are to be submitted by 9pm (AEST NSW) on the advertised closing date.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds regardless of race religion nationality gender sexual orientation age veteran or disability status.