Customer Service Specialist On-Site

Who are Asuria

We are a leading provider of Employment Services in Australia dedicated to connecting individuals with sustainable employment are a company that beats to an Enterprising Heart and our mission is to inspire support and guide participants to unlock their full potential. Our people are at the heart of everything we do!

What will you be doing

Your role involves provision of a high-quality administrative and customer support such as:

• Respond to incoming calls emails and messages from program participants employers partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
• Coordinate bulk communication emails with PEV participants regarding employment matching activities
• Assist with hosting and moderating employment-related webinars for groups of participants
• Assist with conducting 1 on 1 support to PEV participants including interview preparation understanding participants employment goals desired settlement location and timeframe and coordinating referrals with employer partners
• Manage resume and cover letter reviews for PEV participants to ensure they meet Australian employment standards
• Assist in the scheduling of job interviews and webinars
• Maintain accurate and up-to-date records of interactions ensuring that all stakeholders information and service details are correctly documented in the CRM system

Who are you

Skills and experience we would like you to bring include:

• High level verbal and written communication skills
• Time management and organisational skills and attention to detail
• Exceptional interpersonal skills with an ability to communicate with all levels of staff clients stakeholders and community
• Administration experience is preferred
• Employment services industry experience. Desired not essential
• Proven experience in a range of areas ideal including sales customer service finance marketing recruitment and/or management delivery
• Well-developed IT and technical skills including Microsoft Office

A valid Police Check and Working with Children Check are mandatory requirements prior to commencement of employment. Successful candidates must set up a myGovID in order to access Government data aligned to role.

How do you join the team

If you are interested in joining a fast-growing organisation that beats to an Enterprising Heart then clickApply!

If you need any adjustments to participate in our recruitment process please let us know in your please contact us directly at to advise your adjustment requirements.

Asuria is proud to be recognised as a Diversity Council Australia (DCA) Inclusive Employer for 2024-2025. This recognition reflects our commitment to fostering a diverse equitable and inclusive workplace where everyone is valued and supported to thrive. When you join Asuria youll be part of a team that embraces people from all backgrounds experiences and abilities ensuring that inclusion isnt just a policy its part of who we are.

Asuria is an Equal Employment Opportunity (EEO) employer welcoming applications from people with disability LGBTIQA individuals and those from culturally diverse backgrounds including Aboriginal and Torres Strait Islander peoples. As a Child Safe Organisation Asuria is committed to ensuring the safety and wellbeing of all children.