Customer Service Specialist

Thinking about a new career path Come join Suncorp in Brisbane!

Full-Time Customer Service Specialist (AAMI Specialists)

Start Date: Wednesday 19th August 2026

Engagement Centre Sessions:
Monday 20th July 2026 Wednesday 22nd July 2026

Are you looking for a secure and rewarding role where your people skills truly matter

Were currently recruiting full-time and part-time Customer Service Specialists to join our AAMI team in Brisbane helping customers right across Australia.

Experience in hospitality retail childcare or contact centres can set you up for success in this role. If you enjoy helping people solving problems and making a positive difference in someones day wed love to hear from you. At Suncorp youll be supported with comprehensive training ongoing guidance and a team thats committed to helping you succeed.

Shift Pattern

This is a full-time role offering:

37.5 hours per week Monday to Friday
Start window: 9:00am 11:00am (During daylight saving: 8:00am 10:00am)

Please note: Start window means you may be rostered to start at any time between the hours shown. You must be available to work within this window.

Why Youll Love Working at Suncorp:

Joining Suncorp means more than just a job its an opportunity to build a rewarding career with a company that genuinely invests in your success.

Heres what we offer:

• Competitive salary: $% super penalty rates on eligible shifts performance-based incentives
• Annual leave flexible leave personal leave loyalty leave and parental leave (20 weeks full pay or 40 weeks half pay)
• Hybrid working with a blend of office and home-based work
• A strong focus on work-life balance
• Staff discounts with more than 400 leading Australian retailers
• Up to 25% discounts across Suncorp brands including AAMI Shannons Apia and more
• Reward and recognition programs
• Ongoing learning career development and internal progression opportunities
• Join one of Australias most trusted and inclusive employers
• Opportunities to get involved in community initiatives and volunteering programs

Please note: Benefits may vary depending on role level and location.

What Youll Be Doing

As an AAMI Specialist youll:

• Support customers with their insurance enquiries over the phone
• Provide personalised solutions that meet customers needs
• Build strong customer relationships through exceptional service
• Achieve service and sales targets while putting the customer first
• Resolve enquiries confidently and efficiently

What Youll Bring

Were looking for people who have:

• A genuine passion for helping customers
• Strong communication and problem-solving skills
• The ability to explain information clearly and simply
• Motivation to achieve individual and team goals
• A collaborative approach to working both in the office and remotely
• Resilience adaptability and a willingness to learn

Training

Your success starts with investing in your development.

Youll complete a 7-week full-time paid training program based in our Brisbane office giving you all the knowledge and support you need to succeed.

Please note youll be required to work full-time from the Brisbane office during training. Once training is complete youll transition to your roster and our flexible hybrid working model.

Home Office Requirements

As this is a hybrid role Suncorp will provide your laptop. Youll need:

• A reliable internet connection
• An ergonomic home office setup (keyboard mouse dual monitors desk and chair)

• A private quiet workspace suitable for taking customer calls

Chase the sun apply online today

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact a confidential conversation.