Customer Service Specialist

DetPak part of the Detmold Group is a leading manufacturer of sustainable packaging solutions. We are seeking a highly capable Customer Service Specialist to deliver proactive and professional support to Detpak sales teams and internal customers by planning and driving initiatives that maximise customer-facing time and reduce administrative workloads. You will also be required to facilitate special stock movements to the warehouse to help reduce ageing inventory.

Key Responsibilities:

• Build strong relationships with key accounts via phone maintaining a positive company image.
• Efficiently manage email orders and centralised processing to support sales teams and customers.
• Ensure timely proactive follow-up with sales teams head office and customers.
• Process enquiries and orders promptly delivering consistent positive outcomes.
• Resolve customer issues proactively with solutions reflecting Detpaks quality and service standards.
• Promote products and services in all customer interactions.

About You:

• Strong communication skills with the ability to build trusted relationships and deliver service excellence.
• Effective rapport-builder across multiple channels including phone.
• Advanced computer and data management skills.
• High integrity initiative and accountability for results.
• Persistent solutions-focused approach.
• Ability to stay focused while managing competing priorities.
• Experienced working across multiple systems with a strong attention to detail.
• Experience using Salesforce or similar CRM and data management systems is desirable.

Why Join DetPak & Detmold Group

• Staff discounts on products
• Active Social Club and wellbeing programs
• A valuesdriven business committed to safety sustainability and supporting local communities
• The opportunity to work with a global industryleading organisation that invests in its people

At Detmold Group we are committed to creating a safe inclusive and highperforming workplace where people can grow and succeed.

About Us

Detpak is part of the Detmold Group a family-owned global packaging business partnering with some of the worlds most iconic food and retail brands. Were focused on making a positive impact for our people our partners and our planetwhile delivering world-class packaging solutions.

Please note applicants must have Australian work rights.

While applications must be made online confidential questions are welcome by contacting David Ball Talent Acquisition Partner - Applications close Wednesday 3 June 2026.

Interested applicants are encouraged to apply as soon as possible via our careers page as interviews may occur prior to the closing date.

We are a 2023 Circle Back Initiative Employer we commit to respond to every applicant.

If you would like to provide a cover letter as part of your application please attach it to your resume and upload as one document.