Customer Service Representative Deniliquin

Customer Service Representative
SNSW Clerk Grade 3/4 - starting annual salary $74118 plus superannuation and leave loading

Employment Type: Temporary Part Time (15 hours per week) and Talent Pool Opportunity

This role is Monday to Friday and requires a minimum of 3 hours per shift.

Locations: Deniliquin Service Centre (Hub site for Finley Service Centre)

This recruitment activity will be used to create a talent pool for future full time part time ongoing temporary and casual roles and is valid for a period of up to 18 months.

Looking for a part-time role that fits your lifestyle and allows you to make a difference in your local community Were building a talent pool for future Customer Service Representative opportunities in our Deniliquin Service Centre. Located in a vibrant regional community our Service Centre helps customers access essential services by providing support guidance and practical solutions.
If you enjoy working with people solving problems and delivering great customer experiences wed love to hear from you.

What are hub and spoke Service Centres
In some regional or remote areas a hub Service Centre acts as the parent of one or more spoke Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members will be required to work between locations. Deniliquin is the Hub site for Finley Service Centre.

About you
Were looking for people who are friendly adaptable and passionate about helping others. You thrive in a busy customer-focused environment and bring warmth empathy and confidence to every interaction.

Whether youre looking for a new challenge or an opportunity to support your local community wed love to hear from you.

What Youll Bring

You dont need to have all the answers on day one - were looking for people with the right mindset and a willingness to learn. Ideally youll bring:

• A passion for helping people and delivering great customer experiences

• Strong communication skills and a friendly approachable nature

• The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment

• Curiosity and confidence when solving problems and navigating customer enquiries

• Good organisational skills and an eye for detail

• Comfort using technology and learning new systems

• Integrity and professionalism when working with personal information

• A collaborative approach and commitment to being part of a supportive team

• Adaptability and a positive attitude in a changing environment

Your Impact

As the welcoming face of our Service Centre youll play an important role in supporting customers across the this varied role youll provide support through a mix of face-to-face customer interactions and phone enquiries helping customers access information resolve issues and connect with the services they need. Working closely with your colleagues youll deliver professional respectful and customer-focused support while creating an environment where customers feel valued supported and understood.

How to apply
Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

Closing Date: Monday 3 August 2026 at 9:59am

About Service NSW

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours:
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is to work on a rotating roster between the Service Centres operational hours which may include Saturdays.

The Service NSW Award hours are 6:30am 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations you may be required to work during these hours.

Part-time minimum 14 hours per week - (Monday to Friday)
Full-time 70 hours per fortnight

Hours are also subject to change based on the needs of the business.

What we offer

• Personal development excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities.

• Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Further Information:
For enquiries relating to recruitment please contact Joy Lethieullier via