Customer Service Officer

Customer Service Officer

• Permanent part-time role 32 hours four days per week.
• Join a small team in a relaxing environment based in Tallangatta.
• Study Leave provisions and secondment and career growth opportunities.

In this role you will

• Provide accurate and timely information to the community and Council staff.
• Build strong relationships across Council departments.
• Assist in enhancing systems and processes and suggest ways to make each interaction agood customer experience.
• Work collaboratively with the Librarian and Library Customer Service Officer to assist with library returns reservations queries statistical data and internet bookings.
• Ensure public access materials notices and resources are maintained and easily accessible and internal spaces are clean and well-maintained.

What were looking for

• Successful completion of VCE or equivalent or a Certificate III in Administration anddemonstrated skills and experience in a customer service role.
• Exceptional presentation and verbal and written communication skills.
• Digital literacy skills including up-to-date knowledge of computer programs and officeequipment.
• Ability to multitask manage your time and deal with challenging situations.
• A willingness to learn all aspects of the role including cash and EFTPOSpayments form processing and hands-on library duties.

A current Australian Drivers license full Australian working rights and a current Victorian Working with Children Check are essential for this role.

To read the full position description and how to make your application stand out visit of working at Towong Shire Council

• Opportunities for professional development.
• Wellbeing financial and career development support via our Employee Assistance Program.
• Fortnightly pay cycle.
• Additional leave 50/52 48/52 or 46/52 models.
• Structured performance and 1:1 development check-ins.
• Secondment and career growth opportunities.
• Study Leave provisions.
• Relaxed lifestyle location complete with cafes coffee and green space.

Applications close: 5 July 2026. We encourage you to apply early as rolling interviews will commence before the closing date.

Towong Shire Council is committed to creating a culture where everyone is welcome and encourage applications from people with diverse backgrounds including Aboriginal and/or Torres Strait Islander people minority groups and people with disabilities.

As a Child Safe Organisation Towong Shire Council adheres to the Child Safe Standards. All applicantsregardless of the positionmay be required to provide or obtain a Working with Children Check as part of the recruitment process.

If you require any reasonable adjustments to the recruitment process contact

The process

• Read the full Position Description and how to make your application stand out at a copy of your resume including the details of two professional referees.
• Provide a cover letter detailing how you meet the Key Selection Criteria for the role.
• Shortlisting and interviews will be conducted as applications are received and the successful applicant may be appointed before the closing date.
• If your application progresses to the final stage you may receive a call regarding reference and police checks before (hopefully) receiving an offer.
• All applicants will receive a response regardless of outcome.