Customer Service Officer

About this opportunity

We are seeking a Customer Service Officer to join our collaborative and fast-paced this role you will be the key link between our customers sales team and supply chain ensuring a seamless customer experience from order through to delivery. Youll manage an allocated customer base support internal sales activity and play a critical role in driving customer satisfaction and revenue growth.

Your key responsibilities will be to:

• Manage an allocated customer base building strong relationships to drive revenue growth 
• Actively identify and capture new sales opportunities supporting the Sales team
• Partner closely with Sales to support quoting pricing forecasting and customer growth initiatives
• Deliver a high level of service across all customer interactions while proactively upselling and promoting products and solutions
• Manage customer orders end-to-end ensuring accuracy timely processing and alignment with commercial outcomes
• Work closely with supply chain and operations to optimise delivery outcomes and enhance customer satisfaction
• Maintain accurate customer pricing and sales data in SAP and CRM systems 
• Resolve customer enquiries discrepancies and issues with a focus on protecting revenue and strengthening relationships
• Support key commercial activities including credit processes pricing updates rebates and contract adherence
• Contribute to Sales & Operations Planning (S&OP) and broader business initiatives 

Your skills and experience

To be successful in this role youll have:

• Experience in customer service internal sales or order management
• Exposure to manufacturing supply chain or industrial environments (highly regarded)
• Strong systems experience ideally SAP and/or Dynamics
• Excellent communication skills and a proactive solutions-focused mindset
• Strong attention to detail and the ability to manage competing priorities
• A collaborative approach and willingness to support team success

Additional Information :

Why Join Pact

• Join a leading Australian business focused on innovation and sustainability
• Be part of a supportive high-performing team
• Opportunity to grow your career within a large diverse organisation
• Make a meaningful impact on customer experience and business performance

Remote Work :

No

Employment Type :

Full-time