Customer Service Officer

If youre a detail-oriented customer-focused professional looking to make a meaningful impact in aged care wed love to hear from Opal HealthCare we know that companies dont succeed people is aged care but not as you know it!Opal HealthCare is one of Australias largest residential aged care providers with 148 Care Communities across five states and a national team of over 24000 dedicated professionals were changing lives every day. Our commitment to innovation drives us to pioneer new solutions reshaping the way we care for our the role:Join our team as a Customer Service Officer supporting Resident Management transactional processing. You will play a key role in delivering accurate timely billing and account services ensuring compliance with aged care legislation and internal standards and providing a positive experience for residents and their is initially a 12-month parental leave contract offering the opportunity to make a meaningful impact with strong potential for extension or transition into a permanent you:You are a customer-focused professional with a strong attention to detail and a passion for delivering high-quality service. To succeed in this role you will bring:At least 1 year customer service experience in high-volume environmentsExperience in shared services accounts/AR systems and Excel is highly regardedProven ability to process resident transactions and resolve complex queries accurately and efficientlyStrong communication and stakeholder skills with a caring resident-first approachExposure to aged care or regulated environments is highly advantageousHigh attention to detail confidentiality and adaptability in a fast-paced settingPositive team-focused mindset with a continuous improvement focusWhat can we offer youAt Opal HealthCare were all about creating a nurturing work environment that encourages innovation growth and camaraderie. Heres what youll enjoy:Fun & Inclusive Team: Join a diverse and professional team united by our purpose to bring joy to those we care forProfessional Growth: Join a supportive and collaborative team where your career development is a priority. We offer opportunities for advancement and skill enhancementInspiring Leadership: Engaged leaders who support and champion your growthLearning Culture: Commitment to your development and ongoing educationGreat Tech: Access to cutting-edge technology to enhance your capabilitiesPurpose-Driven: Be part of shaping the future of aged care and improving livesAll applicants must be willing to obtain a police clearance certificate via Opal HealthCares police check system.