Customer Service Officer

Discover Opal

We manufacture goods that you see touch and use every day and our customer base includes some of the biggest names in FMCG Retail and Fresh Produce.

We stand for innovation smart solutions and sustainability!

Discover the Opportunity...

An exciting opportunity has arisen to join the Opal Packaging Plus customer service team based in Truganina.

If you are someone who isnt afraid to pick up the phone to get things sorted takes direction well and picks up new systems easily this is the role for you!

What youll be doing -

• Acting as the first point of contact for incoming calls and emails building strong relationships and addressing queries promptly with a true problem-solving mindset.
• Accurately entering and managing sales orders updating pricing in ERP systems handling sample requests and collaborating closely with the sales team.
• Monitoring back orders and stock movements actioning complaint resolutions and processing credit documentation or product returns.
• Assisting with basic accounting tasks such as data entry of supplier invoices payment allocation and reconciliation and pallet coordination.

Why youll love working with us -

• Join a friendly easy-going small team who are eager to collaborate support your growth and teach you the ropes.
• No two days are the same. Youll combine customer interaction with analytical problem-solving and administration.
• Play a hands-on role in keeping our operations running smoothly and ensuring our customers receive outstanding service.

Discover Yourself

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms and we look for curious individuals who thrive in an environment of change.

Specifically for this role we expect you will have:

• At least 1 years of experience in a fast-paced customer service or sales support environment with a natural inclination to empathise ask questions and solve problems.
• Strong written and verbal communication skills with a confident phone-friendly attitude to resolve issues directly.
• Solid Excel skills and ability to learn new systems easily.
• Curiosity be keen to learn meticulously organised and comfortable managing competing priorities.
• Ability to work full-time on-site in Truganina during standard office hours 9:00am to 5:00pm Monday to Friday.

Discover more

By visiting our website at

Our Opal Values

Thinking packaging. Discover Opal.