Customer Service Officer – DVA & Medical Liaison

We are seeking an energetic and motivated Client Services Officer with experience delivering highquality customer service in a fastpaced medical environment. Reporting to the Team Leader you will play a key role in supporting the ADF Veteran Community by providing guidance coordinating services and arranging suitable appointments with our extensive network of specialist consultants.

Key responsibilities include but are not limited to:

• Liaising with customers to plan and implement agreed services
• Scheduling appointments for ADF Veterans
• Managing busy inboxes including queries appointment coordination and nonappointment services
• Providing administrative and operational support to consultant practitioners
• Offering information and advice to customers and prospective customers
• Completing additional administrative tasks as required to support the broader Client Services team

Qualifications :

To be considered for this role you will have:

• Demonstrated ability to deliver excellent customer service in a fastpaced medical environment (DVA experience desirable)
• Strong verbal written and interpersonal communication skills
• Proven ability to work both independently and collaboratively
• A caring enthusiastic and helpful approach
• Strong prioritisation skills with the ability to remain flexible
• High attention to detail
• Computer literacy including proficiency in Microsoft Office (Word/Excel)

Additional Information :

mlcoa offers a dynamic supportive team environment where client focus collaboration and respect are central to how we work.

The benefits we offer:

• Employee initiatives for health insurance fitness and travel perks
• Exclusive employee discount program
• Health wellness and financial wellbeing support
• Novated leasing and salary sacrificing options
• Paid parental leave (criteria applies)
• Purchased leave options
• Close proximity to public transport

By joining mlcoa youll also be part of the MedHealth family a purpose-built collection of industry leading health medical and employment brands.

To Apply

Click on the APPLY button or please contact Anna Nguyen Talent Acquisition Advisor on and reference job ID REF9972L to have a confidential discussion.

You are welcome here.

Our fast-growing team of more than 4000 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.
 

Remote Work :

No

Employment Type :

Casual