Customer Service Officer

At Metcash youre part of something bigger. Weve got the heart of a small business with the strength and support of a big business.

When you join Metcash your work makes a real difference to independent businesses and local communities empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing values-led team

he Metcash Food Service and Convenience business includes a banner of brands that specialise in the supply to wholesale convenience foodservice and QSR customers across Australia. Some of these brands include Campbells Superior Food Services Independent Grocers (NT) Mooloolah River Fisheries Sealanes Southern Cross Marines and Global Meats. Joining the Metcash Food Service and Convenience business means the work you do contributes to brands with real purpose empowering independent businesses and strengthening local communities across Australia.

About the Opportunity

We are seeking a motivated and customer-focused Customer Service Officer to join our team in Canning Vale. This role plays a key part in delivering an exceptional customer experience by handling enquiries processing orders and supporting our sales operations.

This is a permanent part-time position working Monday Wednesday and Thursday (3 days per week) with flexibility in days and working hours offering a great work-life balance.

In this Role

• Manage inbound customer calls and email enquiries with professionalism and efficiency
• Process orders accurately and in a timely manner
• Resolve customer concerns and provide effective solutions
• Maintain customer accounts and ensure data accuracy
• Support outbound customer engagement and sales initiatives
• Collaborate with internal teams including Sales Warehouse and Purchasing

What are we looking for

• Previous experience in customer service in Foodservice or FMCG environment
• Strong communication and problem-solving skills
• High level of accuracy and attention to detail
• Ability to build strong customer relationships
• Comfortable using Microsoft Office and CRM systems

Whats on offer

Were proud to offer a workplace that supports your well-being growth and belonging:

Extra Leave: Enjoy a 5th week of annual leave 2 well-being days plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Inclusive Culture: Bronze Employer for LGBTQ Inclusion

Neutral Pay Gap: Gender pay gap under 5% (WGEA )

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australias leading wholesale distribution company with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent family-owned businesses to shape vibrant communities. Through our food liquor and hardware pillars we help retailers become the Best Store in Their Town by providing merchandising operational and marketing support.

Were committed to diversity inclusion and sustainability and we welcome applicants from all backgrounds including First Nations. If you need support during the application process just let us know. Your privacy and dignity are always respected.

Please note: This role is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies do not submit profiles or make contact regarding this opportunity.

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