Customer Service Coordinator

About the Role

As ourCustomer Service Coordinator youll be at the heart of our day-to-day operations helping turn customer requirements into seamless outcomes for growers and agribusinesses who rely on Polytex to protect their produce.

This is a varied fast paced and highly collaborative role where no two days are exactly the same. Working closely with our Sales Production and Logistics teams youll help keep everything moving smoothly from the initial quotation right through to manufacturing and dispatch of our produce protection products.

What youll be doing

• Preparing customer quotations youll help put together accurate professional quotes that give out customer confidence from the very first interaction.
• Managing client data with care gathering and maintaining accurate customer information so every document and record reflects the professionalism Polytex is known for.
• Being a trusted local contactacting as a secondary point of contact for customer inquiries helping resolve issues quickly and keeping customers feeling supported.
• Championing data qualityplaying a key role in keeping our CRM and order processing platforms clean consistent and reliable so the whole team can work with confidence.
• Connecting the dots across teamsliaising with Sales sending dispatch notifications once Logistics confirms pickup and recording proof of delivery (PODs) so customers are always kept in the loop.
• Delivering insights through reportingpreparing regular sales reports that help the business understand performance and plan ahead.
• Jumping in where neededsupporting the Sales team with ad-hoc tasks because youre the kind of person whos happy to help wherever its needed.
• Keeping our tools sharpmaintaining pricing and support tools so accurate information is always at the Sales teams fingertips when they need it most.

What Were Looking For

• Customer service experience with a knack for juggling priorities without dropping the ball on quality.
• Confident communicator both written and verbal with an eye for accurate documentation.
• A natural relationship-builder equally comfortable with customers and colleagues.
• Cool under pressure with solid time management to match our fast pace.
• Sharp attention to detail little things dont slip past you.
• Comfortable with Microsoft Office Suite.
• Experience with NetSuite and HubSpot CRM is a bonus not a must.

Whats In It for You

• A supportive down-to-earth culture built on teamwork excellence and continuous improvement where your contribution genuinely matters.
• Real career development with ongoing training and on-the-job learning to help you grow your skills over time.
• A varied engaging role alongside a passionate Sales team thats driving Polytex forward to its next chapter.
• The chance to be part of a purpose-driven family-owned business in a role where your work has real visible impact.
• Access to an Employee Assistance Program (EAP) because we care about your wellbeing as much as your work.
• The opportunity to make a genuine contribution to business growth and innovation and be recognised for it.

About Polytex

Polytex is an Australian manufacturing business built on a simple purpose: to protect what Australia works for what it grows stores and builds on farm and on site.

We back that with unrivalled product knowledge honest advice and a commitment to finding the right solution rather than the quick one.

Apply noworcontact for more information.