Customer Service & After Sales Coordinator

Established in 2004 GlobeWest is at the forefront of designing importing and wholesaling beautiful and on trend contemporary furniture and homewares. GlobeWest is focused on building a long term sustainable business and achieving a leading position in the market.

The Opportunity

Were seeking a Customer Service After Sales Coordinator to join our Customer Service team. This role is weighted 50% customer service and 50% aftersales supporting customers throughout the full order lifecycle while also managing postdelivery enquiries and claims.

Reporting to the Customer Service Manager youll play a key role in ensuring orders are processed accurately issues are resolved efficiently and customers feel informed and supported from start to finish.

Key Responsibilities

Process customer orders accurately including stock codes colours freight and delivery details

Manage orders from entry through to invoicing and dispatch

Assist with stock checks quotations reselections and revisions

Communicate order status lead times and delivery ETAs to customers

Follow up deposits balances and account requirements

Liaise with warehouse logistics sales and internal teams to ensure smooth fulfilment

Deliver professional responsive service via phone email and live chat

Manage levelone customer claims and product issues

Assess and coordinate appropriate resolutions (replacement repair or credit)

Work closely with warehouse QC technicians and freight providers

Maintain accurate case notes documentation and followups

About You

Youre detailoriented customerfocused and thrive in a fastpaced team environment. You enjoy problemsolving take pride in your communication and understand the importance of delivering a premium customer experience.

Youll also bring:

Previous experience in customer service internal sales or aftersales support minimum two years in order processing

Strong organisational skills and attention to detail

Highly developed written and verbal communication skills

A calm solutionsfocused approach when handling customer issues

Confidence working across systems and managing high volumes of orders or enquiries Zendesk or Netsuite experience desirable but not essential

What GlobeWest Can Offer You

Work for an amazing business with inspiring cross-functional teams and stakeholders

Flexible working arrangement understanding of work life balance

Open and Friendly culture with regular social activities

Wellness Initiatives flu shots fresh fruit delivered on-site Employee Assistance Program and more

Regular business updates

Competitive remuneration offered commensurate with experience

Appealing employee discount offered on beautiful product

Active social committee

If youre passionate about customer service and enjoy being part of a business where quality detail and relationships matter wed love to hear from you.

Apply now and help us deliver exceptional outcomes for our customers.