Customer Service Advisor (Fixed Term Contract)
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Job Summary
- Rotating rosters including evening & weekend shifts
- Tailored career development opportunities
- Video interviews required as part of the recruitment process
About Us
At Sportsbet were united behind our purpose to Bring Excitement to Life for over 2.4 million customers. We do this by delivering fun challenging the status quo and living our values. As part of the global Flutter Group were a major player internationallybut in Melbourne Sydney and Darwin were a tightknit team of 1300 teammates (with over half in Tech & Data Science).
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. Were proud to be the leaders in responsible gambling in our industry not just locally but globally.
We are one of the top workplaces for Women through WORK180. WORK180 is a leading platform that independently assesses employers on policies benefits and practices that support women and underrepresented groups at work. We remain committed to making Sportsbet the best place to work and encourage you to explore our employer profile on the WORK180 website to learn more about what we offer.
About The Role
At Sportsbet we bring excitement to life for our customers and our Darwin Contact Centre is right at the heart of it. Were on the lookout for Fixed Term Full-Time Customer Service Advisorsto join us during one of our busiest and most exciting periods in sport.
Whether youre on a working holiday or looking for your next adventure this is a great opportunity to build new skills meet an awesome team and be part of the action.
Youll support customers across phone email and live chat helping with betting enquiries taking inbound telephone bets and solving problems with care clarity and confidence. Youll also work closely with teams like Payments Security and Safer Gambling making sure every customer interaction is smooth and well supported.
This is a fast-paced team-first environment where no two days are the same and where youll be backed by supportive leaders and teammates who want you to succeed.
Our rosters include evenings weekends and public holidays with peak periods across major sporting events including the Spring Racing Carnival.
Please note: You must be available for 2weeks of full-time training from 4 August 2026 (including Saturdays).
Responsibilities Include:
- Supporting customers across phone email and live chat
- Processing inbound telephone bets accurately and efficiently
- Solving customer queries with empathy and attention to detail
- Keeping clear accurate notes in our system
- Staying across bet types key events and industry trends
- Working with internal teams to resolve issues quickly
- Taking on new skills and supporting the wider team where needed
About You
You enjoy helping people and take pride in creating positive memorable experiences. Youre someone who stays calm under pressure communicates clearly and enjoys working as part of a supportive team.
You dont need to know everything about betting or sport when you start well teach you. What matters most is your attitude reliability and willingness to learn.
This role can be a great fit if youre:
- Looking for a short-term full-time role (5 months)
- Returning to work or looking for a supportive environment to grow your confidence
- Someone who enjoys structured work but also a fun high-energy team
What Were Looking For:
- Full-time working rights in Australia for the duration of the contract
- Previous customer service experience (contact centre experience a bonus)
- Confident communication skills in a phone-based environment
- Strong attention to detail and ability to work to KPIs
- Flexibility to work rotating rosters including evenings and weekends
- Solid computer skills (Outlook Excel web-based systems)
- A collaborative team-first mindset
- Commitment to doing things the right way (quality compliance and continuous improvement
The Perks
We work hard and play hard so along with a competitive salary and generous performance-based bonus for permanent staff members heres some of our other perks:
25 days annual leave (thats right an additional weeks leave!)
Hybrid working policy
Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days get paid for 4; come back for 4 days get paid for 5.
Access to outstanding career development programs including expert-led internal training
Free breakfast daily fresh fruit and weekly rotating socials
Discounted health insurance and free flu jabs yearly.
We review applications within the first two weeks so apply now! Check out our Instagram and TikTok (@lifeatsportsbet) LinkedIn and careers website for more information about our inclusive culture.
Our Focus on Diversity Equity & Inclusion
If you think youd be a great fit but dont necessarily meet everything in the job description please still get in touch.
Ready to bring excitement to life Apply now
Required Experience:
Unclear Seniority
About Company
Sportsbet’s vision is clear: we want to become a world class betting & gaming business that’s trusted by our customers, colleagues and partners. We’re also here to make this the most exciting place you’ll ever work!
