Customer Service Advisor
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
MMS Customer Service Advisor roles to be filled in two locations with the below starting dates:
Brisbane:
Start date: 17th August 2026 - RemServ Salary Packaging
Melbourne:
Start date: 31st August 2026 - Maxxia Novated Leasing
Hereshow you will make a difference in this role
As aCustomer Service Advisor you are the face of MMS. Our contact centre provides personal and empathetic customer service to a broad range of clients across multipleplatforms answering queriesregardingSalary Packaging and Novated Leasing. You will deliver high-quality customer service within an inboundcontactcentre environment through real-time interactions across phone and digital channels.
Within your role you willassistinresolving customer enquiries at first point of contact balancing servicequalityand productivity outcomes.
At MMS clear expectations help our people Be the Difference.Your key responsibilities in this role will include:
Providefirst contact resolutionacross inbound calls and digitalchannels
Identifystandard enquiries from complex or high-risk matters escalating where.
Maintainaccuratecustomer records and case notes to support continuitycomplianceand auditability.
Provide clear and consistent communication including outcomes nextstepsand expectedtimeframes.
Handlecustomer interactions in line with organisational standards including de-escalating complaints and meeting performance expectations.
To be considered for this role you will have:
Experience in a contact centre or customer service environment
Demonstrated experienceusingmultiple systems andmaintainingdocumentation.
A strong customer first mentality
Sound judgement and the ability to make decisions
The necessary resilience to work in afast-pacedenvironment.
What we can offer you:
Strong culture and the support of a values-based recognition program
Novated leasing benefits and discounts
12 weeks paid parental leave
Comprehensive learning and development opportunitiesto support your career growth
Sonder digital wellbeing platform providing personalised support 24/7 plus annual flu vaccinations
Default Income Protection Insurancereimbursed for members of the MMS Default Super Fund
Exempt Employee Share Plan
Volunteer leave & Career break
MMS Rewards program
Embracing our value ofEveryone Matterswe hold a collective commitment to foster an environment where all differences are valued and respected.
We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples those caring for someone or living with a disability LGBTQIA and culturally diverse applicants to apply.
We value the skills and attributes veterans can bring to our organisation.
We embrace hybrid working and welcome conversations about flexibility.
Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.
We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live learn and work.
If you identify as a person living with disability and require adjustments to our recruitment process please contact us at
Required Experience:
Unclear Seniority
