Every time a house is bought sold or refinanced in Australia your lawyer conveyancer and lender will most likely use a digital platform to settle your property this is where we come in. PEXAs world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20000 people a week safely settle their homes.
Since starting our journey in 2010 we now employ a team of over 1000 people working across multiple continents. Were still growing innovating and looking ahead but behind our greatest achievements there is a team of curious creators and big thinkers. Thats why were looking for ambitious people like yourself to join the team.
A day in the life
As Customer Relationship Lead QLD youll spend your days building trusted relationships with key practitioner customers across Queensland including high-value and strategic accounts.
Youll meet with customers to understand their needs help resolve issues share insights and identify opportunities to increase their use of PEXA products and services. Youll act as a key connection point between customers and internal teams including Product Customer Operations Marketing and Corporate Affairs making sure customer feedback is heard and acted on.
You may be facilitating conversations with the QLD Practitioner Advisory Council supporting industry events helping customers work through transaction blockers or partnering with internal teams on product pilots workshops and new releases.
This role is ideal for someone who enjoys building meaningful relationships solving problems influencing outcomes and representing PEXA with professionalism care and confidence.
About the role
This role exists to strengthen support and grow PEXAs relationships with practitioner customers across Queensland. Youll play an important role in customer retention satisfaction product utilisation and customer advocacy.
Key capabilities for success:
Relationship management and stakeholder engagement particularly with strategic or high-value customers
Customer problem-solving including the ability to work through issues queries and blockers to resolution
Influencing negotiation and communication skills with the confidence to engage a broad range of customers and stakeholders
Commercial and growth mindset including identifying customer needs promoting solutions and converting leads
Property law conveyancing PEXA settlement and lodgement FinTech or PropTech experience which would be highly regarded
What success looks like (612 months):
Building trusted relationships across the Queensland practitioner customer portfolio
Supporting stronger customer engagement loyalty and satisfaction
Increasing customer utilisation of PEXA products and services
Resolving customer issues in a timely and thoughtful way
Acting as a strong feedback channel between customers and internal PEXA teams
Contributing to industry events customer forums and stakeholder partnerships
A career at PEXA starts with you!
If you think you have the required skills an appetite to learn and would be a great fit wed love to hear from you even if you dont tick all the boxes. At PEXA we support your growth and help you discover your full potential.
Why join us
Quarterly wellness days to recharge
Four weeks workcation per year - work from an approved country
Take the opportunity to purchase up to four weeks additional annual leave per year
Learn from the best and upskill with PEXA Academy and grow your career
Our commitment to our people and a better future
At PEXA we want you to embrace your best self each day creating an environment where everyone can contribute and participate so that every person can reach their full potential. We want our people to feel equally valued supported and celebrated. With market-leading benefits that make a difference were committed to supporting individuals families and carers. Your culture gender sexual orientation language and other attributes make you unique! We couldnt be prouder to have a team that reflects the richness of our wider community.
Were a proudCircle Back Initiative Employer and commit to responding to every applicant.
Stay Connected
A career at PEXA is exciting challenging and rewarding and were always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.
Hi were PEXAEvery time a house is bought sold or refinanced in Australia your lawyer conveyancer and lender will most likely use a digital platform to settle your property this is where we come in. PEXAs world-first digital settlement platform has revolutionised the way we exchange property in Austr...
Hi were PEXA
Every time a house is bought sold or refinanced in Australia your lawyer conveyancer and lender will most likely use a digital platform to settle your property this is where we come in. PEXAs world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20000 people a week safely settle their homes.
Since starting our journey in 2010 we now employ a team of over 1000 people working across multiple continents. Were still growing innovating and looking ahead but behind our greatest achievements there is a team of curious creators and big thinkers. Thats why were looking for ambitious people like yourself to join the team.
A day in the life
As Customer Relationship Lead QLD youll spend your days building trusted relationships with key practitioner customers across Queensland including high-value and strategic accounts.
Youll meet with customers to understand their needs help resolve issues share insights and identify opportunities to increase their use of PEXA products and services. Youll act as a key connection point between customers and internal teams including Product Customer Operations Marketing and Corporate Affairs making sure customer feedback is heard and acted on.
You may be facilitating conversations with the QLD Practitioner Advisory Council supporting industry events helping customers work through transaction blockers or partnering with internal teams on product pilots workshops and new releases.
This role is ideal for someone who enjoys building meaningful relationships solving problems influencing outcomes and representing PEXA with professionalism care and confidence.
About the role
This role exists to strengthen support and grow PEXAs relationships with practitioner customers across Queensland. Youll play an important role in customer retention satisfaction product utilisation and customer advocacy.
Key capabilities for success:
Relationship management and stakeholder engagement particularly with strategic or high-value customers
Customer problem-solving including the ability to work through issues queries and blockers to resolution
Influencing negotiation and communication skills with the confidence to engage a broad range of customers and stakeholders
Commercial and growth mindset including identifying customer needs promoting solutions and converting leads
Property law conveyancing PEXA settlement and lodgement FinTech or PropTech experience which would be highly regarded
What success looks like (612 months):
Building trusted relationships across the Queensland practitioner customer portfolio
Supporting stronger customer engagement loyalty and satisfaction
Increasing customer utilisation of PEXA products and services
Resolving customer issues in a timely and thoughtful way
Acting as a strong feedback channel between customers and internal PEXA teams
Contributing to industry events customer forums and stakeholder partnerships
A career at PEXA starts with you!
If you think you have the required skills an appetite to learn and would be a great fit wed love to hear from you even if you dont tick all the boxes. At PEXA we support your growth and help you discover your full potential.
Why join us
Quarterly wellness days to recharge
Four weeks workcation per year - work from an approved country
Take the opportunity to purchase up to four weeks additional annual leave per year
Learn from the best and upskill with PEXA Academy and grow your career
Our commitment to our people and a better future
At PEXA we want you to embrace your best self each day creating an environment where everyone can contribute and participate so that every person can reach their full potential. We want our people to feel equally valued supported and celebrated. With market-leading benefits that make a difference were committed to supporting individuals families and carers. Your culture gender sexual orientation language and other attributes make you unique! We couldnt be prouder to have a team that reflects the richness of our wider community.
Were a proudCircle Back Initiative Employer and commit to responding to every applicant.
Stay Connected
A career at PEXA is exciting challenging and rewarding and were always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.
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