Customer Onboarding Specialist

Our story

There are some big juicy problems in property management that need to be solved igniting Kolmeos mission to revolutionise the way people think about renting owning and managing property. Since 2020 our platform has been streamlining payments automating daily admin and connecting all three people - the owner tenant and property manager - by helping agencies work smarter not harder.

Multi-award-winning PropTech (2023 & 2025)
$3B in payments processed
469K workflow tasks completed

With more than 15 years of adventures in prop-tech Kolmeo gives real estate agencies around Australia the right tools and technology to perfectly balance the experience. Were not some startup guessing our way through growth were scaling off real traction and growing customer demand.

So whats the gig

Kolmeo is on the hunt for a Customer Onboarding Specialist to support and eventually own the process of getting our new customers up and running with our software.

Youll be part of the onboarding team reporting to the Customer Onboarding Manager and working alongside the wider CX team helping drive onboarding projects end-to-end and keeping our customers supported informed and moving every step of the way.

Our ideal candidate

Youve had experience in property management and know the ins and outs of residential rentals but youre ready for a new challenge away from the front lines by pivoting into the world of tech. Youre someone whos built real relationships in the industry with landlords tenants or other property managers and knows exactly how they need support in their day to day especially when things get busy.

If youve ever looked at your agencys software and thought I could make this better this is your chance. No more weekend opens late-night tenant calls or chasing rent arrears - just using your property management know-how to help agencies get the most out of Kolmeo!

What youll do:

• Support and eventually own onboarding and implementation for new customers from kickoff through go-live
• Coordinate everyone involved internally and externally so onboarding steps land on time and nobodys left in the dark
• Set up customer accounts software environments templates and configurations to meet each customers specific needs
• Handle the administrative detail that keeps onboarding on track data entry scheduling follow-ups and all the unglamorous but necessary bits that come with every project
• Keep projects on track by capturing meeting notes sending updates and following up on next steps and action items
• Help deliver customer training sessions and keep our onboarding documentation sharp and up to date
• Bring your property management or real estate eye to continuous improvement at Kolmeo - share your thoughts on what would turn good into great!

Youll succeed if you:

• Have experience in property management or real estate (residential rentals)
• Have strong demonstrated experience managing professional relationships
• Are highly organised and detail-obsessed (the kind of person who actually reads the fine print!)
• Have excellent communication skills - written verbal and everything in between
• Are self-aware and adaptable comfortable working with a variety of personality types
• Are quick to learn new systems adaptable to change and calm under pressure
• Are a team player with a customer-first mindset.

Jump to the top of the list if you also have (nice-to-haves/non-essentials):

• Experience in onboarding training or customer success roles
• Familiarity with property management software or SaaS platforms
• Some knowledge of project management principles.

Why youll love it at Kolmeo:

• Flexible hybrid work -manage your energy not your hours
• Quarterly Recharge Days Birthday Leave- who doesnt love an extra paid week of leave
• Learning ecosystem- get access to Kolmeos L&D program with internal and external L&D opportunities
• Fun matters- team events in-person and digital social gatherings and offsites
• Support when you need it- confidential EAP for personal and work matters.

Throw your hat into the ring!

Now that you have the gist of who we are and what were about wed love to hear from you. So if it feels like fate hit that Apply button to send us your updated CV and please include a cover letter telling us a little about the person behind the CV! Were growing and this next phase has room for one more... but theres just one thing missing:YOU. Will you accept this rose and join Kolmeo

Our DEI Mission

We know how painful it can be to stumble on job ads that read like they were written specifically for you... if it werent for that one skill or experience you donthave.If you dont tick all the boxes dont let that hold you back. Many underrepresented groups often dont apply for jobs because of that which breaks our hearts. If this job ad speaks to you be bold and hit apply!

Questions

Drop into our inbox with any questions - we look forward to hearing from you!

Thanks recruiters but weve got this one covered. If we need your assistance well reach out!

Required Experience:

Manager