Customer Lifecycle & Experience Specialist Nissan

What we offer:

• Attractive remuneration package: base super
• Full time maximum term position -Monday to Friday ONLY!
• Opportunity to work with a leading global automotive brand
• Collaborative and fast-paced team environment
• Opportunity to influence digital and retail customer journeys
• Career development within a growing and innovative business

About our client

Our client Nissan Australia is aleading automotive manufacturer with over 80 years of experience globally. They have built a reputation for stylish tech-savvy sporty and economical vehicles. Throughout the years Nissan has invested in developing quality parts components and vehicle technologies resulting in a reputation for being incredibly reliable from a mechanical perspective.

About the position:

Were looking for a Customer Specialist to help drive customer engagement across the full journey from lead to purchase and beyond.

In this role you will:

• Manage and optimise the end-to-end customer journey
• Deliver targeted data-driven CRM communications
• Support retail experience initiatives across dealership networks
• Work cross-functionally with sales marketing and aftersales teams
• Analyse performance data to improve engagement and results
• Coordinate campaigns projects and external partners

About you

• Experience in CRM marketing or customer engagement roles
• Strong analytical skills with the ability to interpret data and drive decisions
• Confident working across multiple stakeholders
• Strong communication and organisational skills
• Experience with CRM platforms (Adobe experience highly regarded)
• Customer-focused mindset with a passion for improving experiences
• Automotive industry experience beneficial but not essential

Ready for the next step

Apply todayor reach out tofor more information.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Symbos

Symbos is a growing people-powered outsourcing services group with over 30 years of cross-industry experience partnering with more than 250 clients across enterprise government and emerging sectors. Our team of 1200 professionals operate across Australia New Zealand Fiji the Philippines and South Africa delivering meaningful outcomes across customer experience managed services and operational transformation.

We operate with a unique Glocal delivery model locally led regionally integrated ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships award-winning performance and a culture built on agility and collaboration Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. Thats why we are committed to ensuring everyone is treated fairly with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages nationalities abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA community. If youre passionate about shaping the future of service delivery and want to be part of a team that values performance innovation and trust Symbos offers the platform to thrive.