Customer Experience Agent

What you will do:

Customer Support

Ensure customer order status and tracking updates are communicated.

Coordinate customer queries complaints and non-conformance responses.

Oversee the processing accuracy and maintenance of Jack Links customer

Monitor all EDI interfaces daily for accuracy and error log resolution.

Maintain sales order management process documents.

Communicate and troubleshoot with customers regarding out-of-stock missed deliveries re-bookings etc.

Approve sales order returns/credit memos for rejected and/or damaged stock.

Organise free samples/stock to be sent to respective customers.

Manage and maintain the GS1 database to ensure all branded product information is accurate.

Customer Engagement

Provide energetic professional and friendly customer service support.

Co-ordinate the consumer care process and ensure direct feedback is responded to including consumer compensation where required.

Prepare and issue monthly reports on consumer feedback trends and necessary actions.

Logistics and Traceability

Oversee Last mile shipments ensuring all documentation is correct and complete per customer market.

Ensure all pre-shipment and pre-invoice requirements have been met prior to customer delivery.

Monitor and track order delivery updates for status and impact on customer.

Ensure product traceability is maintained and regularly reviewed.

Provide business visibility on weekly basis on back-order status SIFOT manufacturing lead-times etc.

Qualifications :

What you will bring:

Proven experience within a customer experience team

Sound logistics experience across all modes of transportation.

Experience handling export documentation and shipping requirements.

Proven inventory and stock control exposure.

Who You Are

• Service-driven and passionate about delivering exceptional experiences.

• Thrives in fast-paced high-growth environments.

• Demonstrates high emotional intelligence and strong stakeholder management.

• Detail-oriented proactive and naturally driven to succeed.

• Confident working autonomously and taking ownership.

• A genuine advocate and role model for the Link Snacks Way and Values.

Additional Information :

Ready to Join Us

If you are ready to embrace the wild side build meaningful customer partnerships and help shape the future of protein snacking we would love to hear from you.

Join Link Snacks and help us grow something awesome.

Whats Next
Click APPLY NOW to submit your cover letter and CV. We cant wait to hear from you!

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
Jack Links provides equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic that is protected by federal state or local law.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time