Customer Enablement Specialist, AWS WWPS

As a member of the Customer Enablement Specialist Team you will join a team of advanced specialists that provide operational and strategic support to our Public Sector customers. Your responsibilities will focus on working with AWS sales teams and providing customers a white glove experience in support of the following: operational account structure and onboarding billing and account guidance cost optimization contractual onboarding customized report creation for internal and external customers delivering customer facing education sessions reviewing investment requests and document creation and maintenance.

You should be a self-starter comfortable working directly with customers possess exceptional organizational skills excel at creating simple scalable solutions to difficult problems and thrive in a fast paced and dynamic environment.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers.


Key job responsibilities
- Solve a variety of customer requests including billing escalations account structure guidance and cost optimization best practices
- Manage numerous ad hoc requests concurrently
- Prioritize and resolve customer and internal escalations
- Simplify complex issues provide customized reporting with the ability to understand analyze and effectively communicate to AWS customers
- Become a subject matter expert and leverage best practices regarding AWS account structure billing and accounts and cost optimization
- Develop training and documentation that the organization and customers can leverage at scale
- Work with a broad set of key stakeholders including AWS Sales account receivable (AR) customer service legal and AWS customers and partners
- Drive adoption of the Customer Enablement team
- Gather insights from the business formulating opinions and presenting solutions to AWS leadership
- 10% travel required


About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
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Work/Life Balance

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AWS Global Sales

AWS Global Sales drives adoption of the AWS cloud worldwide enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service unmatched technology and consistent support. We dive deep to understand each customers unique challenges then craft innovative solutions that accelerate their success. This customer-first approach is how we built the worlds most adopted cloud. Join us and help us grow.

- 5 years of Microsoft Excel experience
- Bachelors degree in Business Administration Finance Economics Computer Science Engineering or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience defining refining and implementing sales processes procedures and policies or equivalent

- 5 years of finance business management and sales operations experience
- Experience working within a high-growth technology company

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.