Customer Development Manager | SaaS Legal Technology

Are you a commercially minded sales professional who enjoys building lasting customer relationships and uncovering opportunities that create genuine value

Were looking for a Customer Development Manager to join our ANZ Sales team in this role youll manage a portfolio of existing law firm customers helping them maximise the value they receive from Actionstep while driving Annual Recurring Revenue through cross-sell upsell and solution expansion.

Working closely with Customer Success Product Marketing and Partnerships youll become a trusted advisor to your customersunderstanding their business identifying future needs and recommending solutions that help them grow.

If you enjoy consultative selling building strategic relationships and working with innovative SaaS technology wed love to hear from you.

About the Role

As a Customer Development Manager youll be responsible for developing strong relationships with existing customers across Australia and New Zealand while identifying opportunities to expand their use of the Actionstep platform.

Youll work collaboratively across the business to ensure customers achieve maximum value from our solutions while contributing to revenue growth customer retention and long-term business success.

About Actionstep

Actionstep is a global pioneer in cloud-based Legal Practice Management software. We help thousands of law firms modernise the way they work through innovative technology that simplifies practice management improves productivity and helps firms deliver better outcomes for their clients.

With offices across Australia New Zealand the UK USA and Canada were a fast-growing SaaS company passionate about innovation collaboration and delivering an exceptional customer experience.

What Your Days Will Look Like

• Manage a portfolio of existing law firm customers across Australia and New Zealand.
• Identify cross-sell upsell and solution expansion opportunities that deliver value to customers.
• Develop strategic account plans that support customer growth and retention.
• Build trusted relationships with key decision-makers and become their strategic advisor.
• Conduct customer business reviews and lead commercial conversations around future opportunities.
• Partner with Customer Success Marketing Product and Partnerships to deliver a seamless customer experience.
• Maintain an accurate sales pipeline forecasts and customer activity within Salesforce.
• Capture customer feedback and provide valuable insights to Product and Marketing teams.
• Build relationships with strategic partners to support mutual customer growth.
• Achieve quarterly revenue targets while maintaining high levels of customer satisfaction.

Who You Are

Relationship Builder You build trusted relationships that create long-term partnerships and commercial success.

Commercial Thinker You identify opportunities to expand customer value and confidently navigate commercial conversations.

Customer Focused You take time to understand your customers businesses and tailor solutions that genuinely meet their needs.

Collaborative Team Player You enjoy working across Sales Customer Success Marketing Product and Partnerships to deliver the best customer outcomes.

Clear Communicator You communicate confidently with executives simplify complex ideas and build credibility through honesty and follow-through.

Essential:

Exposure to and knowledge of the legal industry (practice management software experience and accounting experience)

Proven track record of IT/SaaS sales (meeting and exceeding targets)

Ability to assess customer needs and build strong trusted relationships at all levels

Willing to go the extra mile with a strong work ethic; self-directed and resourceful

Strong technical aptitude and fluency in Actionsteps technology and the industry

High energy and positive attitude

Strong presentation skills

Excellent verbal and written communication skills

Ability to work in a fast-paced environment with minimal supervision

Ability to research identify qualify drive and close opportunities

Able to work autonomously yet contribute effectively as a team player

Experience using Salesforce CRM

Desirable:

Formal sales training or certification (e.g. SPIN Selling Challenger Sales).

Bachelors degree in Business Marketing or a related field.

We offer a fantastic and inspirational working environment!

Hybrid Work Flexibility: Enjoy a blend of in-office and remote work to suit your lifestyle.

Modern Offices: Work in a central location with great coffee and even better company.

Inclusive Supportive Culture: Work with a genuinely friendly team that values collaboration and authenticity.

Relaxed Dress Code: Be yourself and dress comfortably while respecting the nature of our workplace and your teammates.

Birthday Leave: Celebrate your big day with a day off just for you.

Unlimited Leave: Take the time you need to recharge without the stress of counting days. We trust our team to balance flexibility with responsibility.

Regular Team Events: From lunches to trivia competitions we like to keep things social.

Professional Development: Access to training mentoring and internal growth opportunities.

Required Experience:

Manager