Service Streams Utilities division are currently seeking a Customer and Community Liason Officer to join our growing company. You will be responsible for leading our customer and community interface for the Yarra Valley Water maintenance services contract ensuring that all interactions communications and service responses deliver a consistently positive customer experience strengthen community trust and meet YVWs customer regulatory and socialvalue expectations. The role provides strategic leadership operational oversight and partnership alignment to ensure customer outcomes are embedded across all maintenance services activities.

Nature of position: Permanent Full Time

Location: Coburg VIC

Reporting Line: Service Delivery Manager

Key Responsibilities

• Develop and deliver communication strategies that keep internal teams partners and customers informed and engaged.
• Create clear consistent messaging communication materials & staff training that supports service delivery and customer experience.
• Coordinate customer and community communications for upcoming works and operational activities.
• Work closely with operational customer service and communications teams to ensure an integrated and consistent approach across all touchpoints.
• Monitor and improve communication channels and processes to strengthen customer engagement.
• Manage and escalate key customer and stakeholder issues in collaboration with internal teams and delivery partners.
• Support responses to media regulatory and ministerial enquiries by providing accurate and timely information.

About You

• Tertiary qualification in Communications/ Public Relations or related field
• Strong background in stakeholder community and customer engagement ideally within water or utilities
• 5 years experience in a similar communications or engagement role
• Confident working with internal and external stakeholders to understand expectations and deliver highquality outcomes
• Skilled in developing engagement frameworks managing change and shaping clear consistent messaging
• Collaborative proactive and able to work with multiple stakeholders to ensure alignment and consistent customer outcomes
• Current drivers license

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australias essential services networks across telecommunications utilities transport defence and social infrastructure industries. Specialising in designing constructing and maintaining new and existing networks we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders people with disabilities LGBTQI individuals and other diverse groups. As a signatory to the Veterans Employment Commitment we also value the skills and experience of ex-ADF members and their partners strongly considering veterans who meet the key criteria for our employment opportunities.

Service Streamdoes not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.

How to Apply