CSE Best Practice Specialist

You want to play a part in making NSW a better place to work live and travel.

In this role youll:

Working as part of a team developing and embedding consistent high-quality community and stakeholder engagement practices systems and standards across the Community & Stakeholder Engagement (CSE) function.

This role will see you lead the development and continuous improvement of engagement templates toolkits guidance and governance frameworks; co-ordinate the CSE Community of Practice; and oversee engagement systems and platforms including CRM to strengthen quality consistency compliance and engagement outcomes.

You will build practical fit-for-purpose tools standards and governance practices in a complex engagement environment requiring strong collaboration data integrity risk management and continuous improvement experience.

This is a permanent full-time opportunity that can be based in any Transport for NSW office offering Transport for NSW hybrid working arrangements.

For more information on this position and business unit view the role description and information pack.

About you

Your expertise in community and stakeholder engagement governance CRM and systems management together with experience in government infrastructure or related sectors will enable you to embed consistent compliant and high-quality engagement practices.

You will strengthen data integrity improve reporting and build organisational capability through practical tools guidance and governance frameworks.

You are a collaborative and outcomes-focused professional with experience managing CRM and engagement platforms stakeholder data governance and policy and procedure development. You have a high attention to detail and excel at building strong partnerships developing best-practice frameworks and driving continuous improvement across diverse teams and portfolios.

Who we are

Transport for NSW provides a safe integrated and efficient transport system. We connect people communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If youd like further information on our inclusion and diversity initiatives visit Transport careers.