CRM Specialist

Are you ready to get the Easygo Edge

A CRM specialist who loves projects This ones for you.

What youll build with us:

As ourCRM Project Specialist you will support the delivery optimisation and ongoing management of CRM initiatives that enhance customer engagement operational efficiency and data-driven marketing performance. This role is responsible for coordinating CRM-related projects including new market integrations system enhancements new & improved operating models campaign implementations integrations and user adoption.

The CRM Project Specialist acts as the link between technical teams marketing and customer operations to ensure the CRM platform is effectively leveraged to drive business growth and customer satisfaction.

We know that innovation ignites when we build and create together in person. This is a full-time opportunity at our Melbourne office. Youll work right where it all happens surrounded by our fearless crew shipping high-impact work.

Who is Easygo
Were a high-growth high-velocity tech company with millions of eyeballs on us every day. Were building the future of fearless tech.

Were the creators behind some of the most popular brands including Stake KICK and Easygo Games. While they command a fierce global following our crew is employed directly by Easygo and thats where the real fun happens.

Were always looking for people who are hungry humble and move fast. People who are ready to Unify Disrupt and Evolve with us.

With us youll grow faster and go further. Your work has impact. And that gives you an edge you cant get anywhere else.

The impact youll make:

Project Coordination & Implementation

• Support the planning execution and delivery of CRM projects new markets & regulatory setup including global promotions new feature rollouts data integrations and process improvements.
• Develop project documentation such as briefs timelines stakeholder maps and risk registers.
• Coordinate activities between internal teams vendors and external partners to ensure smooth project delivery.
• Track project milestones dependencies and progress against key deliverables.

Operating Models & Process Design

• Design & roll out best practise processes that streamline internal CRM functions
• Streamline relationship with Casino Customer Service Sportsbook Product Payments and marketing teams to ensure CRM can best support broader business priorities.
• Facilitate communication between business users and technical teams to ensure shared understanding.
• Provide support and training for CRM users to improve system adoption and capability.

System Management & Enhancements

• Assist in the configuration testing and deployment of CRM functionality and integrations.
• Identify opportunities for automation efficiency and improved user experience within the CRM platform.
• Collaborate with IT and CRM administrators to troubleshoot issues and maintain data integrity.
• Ensure CRM updates and releases are implemented successfully with minimal disruption.

Data & Reporting

• Support the creation and maintenance of CRM dashboards and reports to monitor project performance and customer engagement metrics.
• Ensure CRM data quality accuracy and compliance with privacy regulations.
• Assist in post-project reviews and performance evaluations to capture lessons learned and continuous improvement opportunities.

Process Improvement & Best Practice

• Contribute to the development and documentation of CRM processes workflows and standards.
• Research CRM best practices and emerging trends to recommend improvements.
• Support change management and communication activities for new CRM initiatives.

Your track record:

• 24 years experience in project coordination or CRM-related roles.
• Strong understanding of CRM systems.
• Demonstrated experience managing multiple projects or workstreams concurrently.
• Excellent organisational planning and communication skills.
• Proficient in project management tools (e.g. Jira Trello).
• Strong stakeholder management and problem-solving abilities.

Bonus points if you also have:

• Experience in marketing automation or customer lifecycle management.
• Knowledge of data governance privacy regulations and customer data management.
• Familiarity with Agile or hybrid project methodologies.
• Exposure to integration projects or CRM system migrations.
• Experience using AI tools and workflows to streamline project setup and daily operations.

Here are our benefits and perks:

Sharpening your edge

• The ultimate sandbox. Exciting on-the-job learning opportunities.
• 1 in 3 of our people level up their roles every year. If you deliver you move.

Competitive pay and bonus scheme

• Market-synced pay that respects your craft and location.
• Performance-based bonus recognition based on your impact (up to 20%).
• Help us build our crew and get paid for it with our high-value referral bonus. Because great people know great people.

Office perks

• In-house baristas serve you free coffee fresh juices and smoothies.
• Daily catered breakfast and regular company-wide events.
• Snack walls and drink fridges on every floor.
• Fun modern office spaces. Pool tables table tennis gaming consoles and an F1 simulator.

We play fair. We hire fair.

True to our value of Play fair we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race religion nationality gender identity or expression sexual orientation age marital veteran or disability status wont affect our hiring decision or your trajectory here. Come as you are and get the Easygo edge.