Corporate Concierge

About Guide Dogs Victoria:

Guide Dogs Victoria is a leader in breaking down barriers that enable people to live life without specialise in providing high quality and safe services and supports to people living with low vision or blindness and other are one of Australias most trusted charity and an employer of choice in the disability and aged care sectors. We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination. Guide Dogs Victoria is a place where talent is recognised and innovation is encouraged.

About the Role:

Are you ready to be the first point of contact for visitors and enquiries to Guide Dogs Victoria and to make a genuine difference to the lives of our blind and low vision clients

The role is a 12 month contract position onsite weekdays 8:45am to 5:15pm.

The Corporate Concierge is responsible for providing a professional and welcoming first point of contact for clients visitors and stakeholders while delivering high-quality administrative support across the organisation. The role manages reception operations visitor services mail and facilities coordination supports the organisations physical and online retail shop and assists with the delivery of client services through accurate administration client records management retrieving referrals and providing program support.

Working collaboratively across multiple teams the position contributes to a positive client experience efficient organisational operations and the effective delivery of services while maintaining high standards of presentation customer service compliance and workplace safety. The role is a permanent full time position onsite weekdays.

About you:

• Previous experience in customer service within the Disability industry.
• Well-developed engagement listening and telephone skills.
• Great problem solving skills.
• Excellent verbal communication skills good grammar and enunciation.
• Demonstrates confidentiality and handling of others needs for personal privacy.
• Experienced and skilled in accurate data entry Salesforce experience preferred.

Qualifications and Experience:

• High levels of computer literacy using a range of Microsoft Office computer packages including Teams Outlook Word Excel.
• Customer service and administration experience in a similar role.

Benefits and Perks:

• Work with a genuine purpose make a difference to peoples lives.
• Salary Packaging Benefits! Package up to$15900of your annual salary tax free and additional$2650for meal and entertainment expenses.
• Wellbeing program discounted health insurance EAP annual flu vaccinations.
• Reward and Recognition Program.

For more information please email enquiries to: