Conference & Events Executive

The Conference and Events Executive plays a crucial role in delivering seamless event experiences by effectively communicating with customers and internal teams. You will partner with clients to ensure timely coordinated event planning responding promptly to requests and feedback while delivering exceptional service throughout the event journey.

Your responsibilities will include:

• Manage events from confirmation through to execution and post-event follow-up
• Coordinate all event logistics including but not limited to room setup catering suppliers and audio-visual requirements
• Liaise closely with clients to ensure expectations are understood and delivered
• Conduct site inspections and client meetings to showcase facilities and support event planning
• Work collaboratively with internal departments including Operations Kitchen Audio Visual and Front Office teams to ensure seamless delivery
• Coordinate external suppliers including completing supplier inductions and ensuring compliance with venue policies
• Ensure all event details are accurately recorded and communicated to relevant teams
• Handle client feedback and resolve any issues promptly and professionally
• Ensure compliance with health safety and venue standards throughout all events
• Respond promptly to all incoming enquiries maximising conversion of short lead and last-minute business opportunities
• Prepare accurate and timely proposals quotes and contracts in line with client requirements and venue capabilities
• Work towards achieving sales targets and contributing to overall event revenue goals
• Prepare and issue accurate invoices in a timely manner following event completion
• Manage accounts receivable including following up on outstanding payments
• Reconcile event billing details against contracts proposals and final event requirements
• Maintain accurate financial records and ensure all billing information is correctly entered into systems

Qualifications :

• Strong working knowledge of Microsoft Outlook and Microsoft Office
• Experience with Delphi and Opera is preferred
• Hotel Management or Event Management qualifications preferred but not essential
• Service oriented with a strong attention to detail
• Ability to work independently and demonstrate initiative in a dynamic environment
• Self-motivated energetic and passionate about delivering exceptional experiences
• Ability to work a variety of shifts including weekends
• Strong focus and passion for hotel operations
• Confident and articulate communication negotiation relationship building and networking skills
• Excellent time management skills with the ability to multitask and manage competing priorities
• Strong personal integrity and professionalism
• Entrepreneurial spirit with drive ambition and a high level of energy
• Strong interpersonal skills with the ability to communicate effectively with all levels of team members and stakeholders
• Flexible and able to embrace and respond effectively to change

Additional Information :

Whats in it for you...

• Great benefits including worldwide accommodation and food and beverage discounts from your first day Chadstone shopping centre discounts complimentary accommodation on your anniversary with Accor Employee Assistance Program and discounted health insurance
• Work within one of Melbournes most recognised luxury hotels delivering exceptional events and experiences
• Endless learning and career development opportunities with Australias largest hospitality group Accor
• Industry leading training and development through Accor Academy
• Be part of a professional supportive and passionate team committed to creating moments that guests will remember forever

Apply now to join Hotel Chadstone Melbourne MGallery and help create exceptional events and unforgettable experiences for our guests and clients.

Remote Work :

No

Employment Type :

Full-time