Community Connectors – Broadmeadows

South East Community Links (SECL) imagines a world where everyone is valued and systems operate fairly. We challenge the status quo to create a society where contributions are recognised and celebrated especially for migrants refugees people experiencing homelessness women and young people. We take action to deliver better social and economic outcomes for our diverse communities and co-create opportunities where individuals can unleash their full potential.

Join an award-winning team creating safer more inclusive public spaces and helping communities thrive.

SECL is expanding our nationally recognised Community Connector Program a first of its kind assertive outreach initiative delivered in partnership with Metro Trains Melbourne and other partners. After winning the 2025 Australian Crime and Violence Prevention Awards (Gold Award)for our impact in Dandenong and Frankston we are now growing our presence toBroadmeadows station.

We are recruiting for aCommunity Connectors to join our dedicated team of frontline outreach practitioners.

The program delivers on-the-ground place-based support at train stations engaging individuals experiencing homelessness mental healthchallenges substance use family violence or social isolation and meeting them in environments where they feel safe respected and comfortable.

This award-winning program reduces harm prevents incidents and strengthens community. Since its inception in late 2023 it has engaged more than 7100 community members prevented 280 harm related incidents and referred over 300 people to services.

Key Responsibilities

• Conduct assertive & proactive outreach in and around station precincts toindividuals experiencing homelessness social isolation mental healthchallenges AOD issues or other vulnerabilities.
• Respond to dynamic and rapidly changing environments.
• Build trust and rapport with individuals who may be disconnected from services orexperiencing systemic risk assessments and develop short-term support plans including referrals tohousing health legal and social services.
• Strengthen collaborative relationship with key stakeholders including Metro TrainsMelbourne Victoria Police Protective Service Officers and other community serviceproviders.
• Advocate for clients within service systems and support them to navigate complexpathways.
• Maintain accurate and timely documentation including daily activity logs incidentreports and case notes.
• Provide comprehensive monthly insights into program performance and location-basedtrends highlighting emerging patterns risk and opportunities to strengthenservice delivery.
• Rotate as required across multiple sites to maintain strong community presencesupport localised needs and reinforce cohesive service delivery.
• Consistently comply with SECLs operational frameworks safety plans and practice guidelinesto ensure safe ethical and high-quality service delivery.
• Participate in team meetings supervision and professional development.
• Promote SECLs values and contribute to a culturally safe and inclusive workenvironment.

Key skills required to undertake the role

• You are calm under pressure solution-focused and committed to socialjustice
• Tertiary qualifications in Drug and Alcohol Social Work Youth Work Community Services Mental Health or related field.
• Minimum 3 years experience in assertive outreach crisis intervention or frontline community work.
• Demonstrated experience working with marginalised populations including people experiencing homelessness mental health issues substance use and family violence with empathy professionalism and resilience.
• Strong knowledge of local challenges as well as service systems and referral pathways.
• Excellent communication and interpersonal skills with the ability to work independently and collaboratively.
• Commitment to trauma-informed person-centred and culturally responsive practice.
• Physically capable of navigating varied environments standing or walking for extended periods and responding to dynamic situations in real time
• Maintain clear and professional boundaries to ensure personal and client safety exercising sound judgement to avoid exposing self or others to risk in high-pressure or unpredictable situations.

What is in it for you

• Work for a respected values driven community organisation.
• Contribute to a program that is driving real community impact.
• Contribute to a team that strongly believes in advocacy and social change.
• Paid parental leave
• Additional leave during Christmas and Easter
• Salary packaging benefits
• Have fun with a passionate workforce that is diverse and inclusive

If you are passionate about early intervention community safety and supporting vulnerable people with dignity wed love to hear from you.

For a confidential discussion about the role please contact Desiree Kisnorbo Head of People and Partnership at or.

As part of our commitment to child safety and to supporting vulnerable individuals all successful candidates will be required to complete Safety Screening checks prior to commencing employment. This includes a national police record check and a valid Working with Children Check

SECL embraces diversity and equal opportunity. We know that getting this right underpins our organisations values of inclusion equality compassion dignity and choice. Our team represents a variety of backgrounds perspectives and skills which reflect the multicultural communities where we work. We strive to be a place-based service where people of all ethnicities feel welcomed to work volunteer or seek help.