Commercial Manager

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

Commercial Sales Manager

ABOUT THE ROLE

Klaviyo is the marketing automation platform powering the worlds fastest-growing ecommerce brands. As a Commercial Sales Manager youll lead a team of Account Executives responsible for bringing net new merchants onto the Klaviyo platform to win a generation of brands rethinking how they own their customer relationships.

Youll build a team that wins consistently runs a disciplined sales process and moves quickly in a high-velocity high-transaction segment. This is a role for a leader who is equally comfortable in the weeds of a deal review and in front of a whiteboard designing a coaching plan.

TEAM LEADERSHIP RESPONSIBILITIES

• Recruit interview hire onboard and retain top commercial AE talent
• Inspect the daily workflow of your team pipeline hygiene activity cadence deal velocity to drive KPI accountability and surface coaching opportunities in real time
• Run structured weekly 1:1s and team meetings that reinforce priorities sharpen skills and sustain a high-performance culture
• Build and execute individualized coaching plans to close performance gaps and accelerate development
• Partner with AEs on live deals joining calls supporting negotiations and helping navigate internal approvals for complex or high-value opportunities
• Lead timely honest performance conversations in accordance with Klaviyo policy
• Champion career development: understand each reps goals and create a visible path toward them

SALES EXECUTION RESPONSIBILITIES

• Deliver results: Build and lead a team that exceeds plan goals and operates with high collaboration transparency and trust. Living and showcasing Klaviyos values internally and externally.
• Forecast ownership: maintain pipeline accuracy in Salesforce call your number with conviction and give senior leadership early visibility into risks and tailwinds
• New logo growth: drive a disciplined outbound and inbound motion focused on acquiring net new merchants in the commercial segment SMB to mid-market
• Competitive positioning: equip your team to win against competitors both point solutions and incumbent platforms by articulating Klaviyos data-first owned-channel advantage
• Enablement and curriculum: design a repeatable skills framework covering prospecting discovery product demos objection handling and multi-stakeholder deal management continuously iterated based on whats working in the field
• Cross-functional deal support: work with Solutions Engineering Legal and Finance to accelerate deal cycles and remove blockers on complex opportunities
• Field intelligence: bring insights from the frontline win/loss patterns competitive dynamics pricing friction product gaps back to leadership Product and Marketing

WHAT WERE LOOKING FOR

• 3 years as a closing Account Executive with a consistent track record of top performance
• 1 years in a team lead or management role with demonstrated ability to develop and retain sales talent
• Experience in high-velocity high-transaction sales comfort moving multiple deals simultaneously at pace
• Salesforce proficiency and a disciplined approach to pipeline management and forecasting
• Experience navigating cross-functional deal processes involving Legal Finance and senior leadership
• Genuine passion for coaching and developing people you see rep growth as a core part of the job
• High emotional intelligence you adapt your communication and coaching style to each individual
• Ability to thrive in a fast-paced evolving environment and make clear decisions under ambiguity

NICE TO HAVE

• Familiarity with the MarTech ecommerce or DTC ecosystem understanding how brands think about owned channels (email SMS) is a meaningful advantage
• Background selling against legacy MarTech or Service platforms or experience in a displacement / switch motion
• Exposure to Klaviyos platform or comparable marketing automation tools
• Bachelors degree or equivalent professional experience

Klaviyo in APAC:

We are 1% done but have big plans for Klaviyo in APAC. Our Sydney team began to take shape throughout 2022 and has now built out our go to market teams in sales customer success services partnerships marketing employee experience and product support. We opened our Singapore Hub in late 2025 and are scaling fast. As the team grows we will see a continued expansion of Klaviyos customer base and the building of a fantastic working culture in line with what we see elsewhere in Klaviyo but with its own local identity within our Sydney based team. This is your unique opportunity to join us at an early stage and help to shape our future Klaviyo in APAC.

One of our values as a company is always learning and you can feel that in APAC. People are looking to grow and develop and Klaviyo provides a great platform to do so. As we are still early in our journey in APAC this means there is a lot of headroom to grow and develop within your role - we are looking for the leaders of the future. At Klaviyo we aim to hire within first Klaviyos (our team members are called Klaviyos) are regularly being promoted or moving into new functional areas - it really is an education through experience here.

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