Collections Officer

(Permanent & 6-Month Contracts Available)

Sydney (Eastern CreekorCBDlocation)

Working at Transurban is different;itsa place where you can see the benefits of your work play out in real life every day. We create city-sized solutionsbuilding andoperatingsafer smarter and more sustainable roadsto solve pressing transport challenges that are slowing cities down.

Are you an experienced contact centre professional looking for an immediate start We are seeking highly motivated phone-based customer service or collections specialists to join our Credit team on a Permanent or 6-Months fixed term positions (with a potential for extension/permanent conversion) are available!

About the role

As a CollectionsOfficeryoullsupport strong customer outcomes while helping optimise cash flow and manage credit risk within a structured professionalcontactcentreenvironment.

• Manage a combination of inbound and outbound customer calls with calls averaging around20 minutesper calldesigned to supportquality conversations and effective resolution

• Negotiate outstanding payments and deliver fair compliantoutcomefocusedresolutions

• Review and assess customer accounts toidentifyrisk next actions andappropriate outcomes

• Support customers experiencing financial hardship byidentifyingfair and sustainable solutions

• Collaborate closely with internal stakeholders including Customer Service Account Managers and Credit leaders

• Manage relationships with external Debt Collection Agencies including referrals progress updates and supporting performance reviews.

• Maintain strong compliance with credit policies privacy obligations legislative requirements and riskminimisation practices.

Core Requirements:

This role is fastpaced and dynamic requiring strong competency skills including navigating multiple systems managing several screens at once and confidently talkingwhile beoperatingon adialerand managing highvolume call activitywhich means strong multi-tasking and attention to detail are key.

Werelooking for someone with a curious mindset and transferable skills who can grow and thrive in our team. Ideally you will bring:

• Must have experience working in a fast-paced call or contact centre environment (exposure to credit debt collection or financial services is highly regarded but not essential)

• Strong communicationskills with the ability to engage professionally and empathetically with customers and internal teams

• Confidence working across multiple systems policies and data in afast-pacedenvironment

• A positive adaptable mindset with the resilience to manage challenging conversations and openness to feedback and development

• Proficient in Microsoft Office Suite (Outlook and Excel)

• Strong attention to detail and accuracy

Comprehensive training will be provided ensuring you are fully supported in developing the necessary technical and operational skills to succeed.

Whats in it for you (Important things to know):

• Attractive salary package with a potential for extensionbased on business needs and performance!

• You will receive 46 weeks of comprehensive fully paid onsite training delivered at our Eastern Creek office to ensure you are fully supported and confident before taking live calls.

• Following your training at Eastern Creek the role can be based in either Eastern Creek or our CBD office. (Please note: this is a 100% office-based role due to security system access and real-time collaboration needs).

• Fortnightly roster on Monday Friday shifts (8.30am-4.30pm 9.00am-5.00pm or 9.30am-5.30pm). No weekends and no late evening shifts!

• Must have Full Working rightsin Australia

• Ability tosuccessfully complete and clear all required background and criminal history checks

What happens next

• Applications will be reviewed on an ongoing basis as part of our active recruitment process.

• Suitable candidates will be invited to complete an initial video interview.

• Shortlisted candidates will then be progressed to an in-person interview should they meet the requirements of the role

For more information about our Teams and Benefits: embrace diversity with a foundation of safetywellbeingandinclusion;where everyone belongs. We treat everyone with fairnessconsiderationand respect regardless of gender gender identitymarital or family status sexual orientation age ethnicity religious beliefs cultural or socio-economic background perspective and experience whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideasquestionsand concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences including Aboriginal and Torres Strait Islander people and people living with disability.

Ready totake on your next challengeApply today.

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