Cloud Product Owner

Cloud Product Owner
Clerk Grade:11/12
Salary Range:
Employment Type: Ongoing Full-Time
Location: Parramatta & McKell -Hybrid -office requirement 2-3 days a week as a minimum whichcould be subject to change based on applicable DCS workplace policies.

About Us

Department of Customer Service (DCS) transforms the way NSWGovernment agencies interact with customers. We are passionate about puttingthe customer at the centre of everything we do and adopting new technologies tomake Government work better. DCS is a service provider and regulator focusingon delivering first-class customer service digital transformation andregulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new divisionin DCS that is leading the way in streamlining processes and transactionalshared services to allow our people to better focus on their customers anddelivering their services.
We are developing and delivering a roadmapto leverage technology streamline processes replace legacy systems anddeliver a consistent experience to more than 100 agencies across 8 NSWGovernment Departments.

What you will do

*Ensure that shared infrastructure cloud platform delivers sustainable value to both internal and external customers while shaping the future of cloud service delivery driving efficiency reliability and customer satisfaction.
*Define and drive the strategic direction of the cloud infrastructure platform across a multi-cloud multi vendor technology environment ensuring a clear product vision and roadmap and alignment with business and customer needs.
*Lead the full lifecycle of cloud services transforming how cloud services are delivered from ideation and deployment to operation maintenance and eventual decommissioning maintaining a comprehensive service catalogue establishing proper governance frameworks and ensuring all services meet rigorous security and compliance standards.
*Collaborate with architects and engineers to design build and maintain standardized cloud services with appropriate security compliance governance and operational guardrails.
*Lead and develop strong relationships with internal and external customers to understand requirements and ensure the platform delivers maximum value.
*Lead and oversee platform operations incident management and service resilience minimizing downtime and ensuring stability through proactive monitoring and automation.
*Drive automation initiatives optimize platform efficiency and reduce technical debt to improve scalability security and performance.
*Lead and provide guidance mentorship and support to the platform engineering team fostering a culture of autonomy innovation and continuous improvement.

About You

The successful candidate must demonstratestrong capabilities in:

*Ensurethat shared infrastructure platform delivers sustainable value to both internal and external customerswhileshaping the future of cloud service delivery driving efficiency reliability and customer satisfaction.
*Define and drive the strategic direction of the cloud infrastructure platform across AWS and Azure ensuringa clear product vision and roadmap andalignment with business and customer needs.
*Leadthe full lifecycle of cloud services transforming how cloud services are delivered from ideation and deployment to operation maintenance and eventual decommissioningmaintaininga comprehensive service catalog establishing proper governanceframeworksand ensuring all services meet rigorous security and compliance standards.
*Collaboratewith architects and engineers to design build andmaintainstandardized cloud services withappropriate security compliancegovernanceand operational guardrails.
*Lead and develop strong relationships with internal and external customers as well as our technology partners in order to understand requirements and ensure the platform delivers maximum value.
*Lead and oversee platform operations incident management and service resilience minimizing downtime and ensuring stability through proactive monitoring and automation.
*Drive automation initiativesoptimizeplatform efficiency and reduce technical debt to improve scalability security and performance.
*Lead and provide guidance mentorship and support to the platform engineering team fostering a culture of autonomy innovation and continuous improvement.


What we need from you

An up-to-date CV (max 5 pages) and a coverletter (max 2 pages) outlining how your knowledge skills and experience arealigned to the your cover letter please share your motivation forapplying for this position and your relevant skills.

Please note that assessments will beconducted for this role. This involves submitting your application for reviewan interview workplace assessment and reference checks.
A talent pool may be created from thisrecruitment action for future temporary or ongoing vacancies in roles withsimilar capability requirements

Click Here to access the Role Description .

For enquiries relating to recruitment please contact Bryan Kreltszheim via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Wednesday 2nd September 2026 @9.59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process