Client Services Manager
Job Location:
Thomastown - Australia
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Borg Property Services is a 100% Australian-owned and market leading company with over 35 years of experience in commercial cleaning and hygiene services.
Our values are safety respect teamwork honesty and delivering great service through well-trained staff.
TheClientServicesManageris responsible for the effective management and delivery of cleaning operations across allocatedclientsites. The role ensuresserviceexcellence contractual complianceclientsatisfaction staff performance and operational efficiency through strong leadership communication and proactive management.
Key Responsibilities
- Manage the day-to-day cleaning operations across multipleclientsites ensuringservices are delivered in accordance with contractual requirements and company standards.
- Supervise support and develop cleaning teams including recruitment assistance staff onboarding training coaching and performance management.
- Coordinate and deliver site inductions company inductions toolbox meetings and ongoing skills development programs.
- Conduct regular site inspections quality audits and performance reviews to maintain high cleaning standards and identify areas for improvement.
- Maintain strong professional relationships withclients and respond effectively toservicerequests feedback and operational issues.
- Manage staff rostering attendance leave requests performance concerns and disciplinary matters in consultation with Human Resources.
- Ensure compliance with Workplace Health & Safety (WHS) environmental requirements company policies andclientprocedures including timely reporting of incidents hazards and corrective actions.
- Monitor site equipment cleaning chemicals consumables and stock levels; coordinate ordering delivery and availability of required resources to support site operations.
- Ensure that all operational documentation compliance records inspection reports and administrative requirements are completed accurately and within required timeframes.
- Support new site mobilisation contract implementation process improvements and identify opportunities to enhanceservicedelivery and business growth.
Essential Requirements
- Previous experience in aClientServicesManager Operations Supervisor SiteManager or similar management role within the commercial cleaning or facilitiesservices industry.
- Proven experience managing cleaning teams conducting training and supporting staff development.
- Strong leadership communication problem-solving and organisational skills.
- Ability to build and maintain effective relationships withclients employees and stakeholders.
- Strong computer literacy skills including experience with reporting systems and documentation management.
- Current unrestricted drivers licence.
- Ability to work independently manage multiple priorities and deliver high standards of customerservicein a fast-paced operational environment.
- Identify and implement opportunities for process improvement within allocated portfolio
- Support the implementation of operational initiatives as directed by the National Operations Manager.
- Collaborate with the Managing Director and senior management team on company-wide projects and strategic planning.
What youll need:
- Proven 3-5 years experience in client relationship management.
- Experience in supervision or managing teams of subcontractors across multiple locations.
- Willingness to travel and spending time on the road travelling from site to site.
- Strong communication skills with the ability to effectively engage with stakeholders at all levels.
- Ability to multi-task and prioritise tasks in a fast-paced environment while maintaining a high level of attention to detail
- Great problem-solving skills and a proactive approach to managing both staff deliverables and client expectations
- Confident in using various IT platforms.
- Flexibility to adapt to changing client needs and operational requirements.
Essential:
- The successful candidate must have full and unrestricted Australian work rights and driving licence.
- Working with Children Check.
- The ability to successful pass a formal police check.
Why join Borg Property Services:
- Company car and phone.
- Opportunities for both personal and professional development.
- Supportive work environment.
Only successful applicants will be contacted regarding the next stage of the recruitment process.
If youre ready for a new challenge and eager to apply your management skills we want to hear from you!Apply now to join our team.
How to Apply:
To apply online click on the appropriate link and send your resume.
Required Experience:
Manager
